Bilingual Spanish Healthcare Customer Service

A company is looking for a Project Based Bilingual Spanish / NonBilingual Healthcare Customer Service Representative (Remote AR) - PM Shift.

Key Responsibilities

Listen to customers to understand their concerns and build rapport

Provide information regarding access to care, benefits, and member coverage

Guide callers through troubleshooting and navigating self-service options

Required Qualifications and Education

Must be 18 years or older with a High School diploma or equivalent

Minimum of 6 months experience in a call center or health plan environment preferred

Medicare and / or Medicaid experience is a plus

High computer proficiency and ability to navigate multiple applications

Willingness to work flexible shifts, including weekends and holidays