Job Description
Job Description
Join the Control Assemblies Team - Shape the Future of Automation!
Job Overview
Control Assemblies is seeking a talented Senior Account Executive - Strategic Accounts to join our dynamic team in Plymouth, MN.
The Sr. Account Executive is responsible for cultivating and expanding relationships with a select portfolio of key strategic customers. This role acts as a trusted advisor and advocate, ensuring customer satisfaction, driving revenue growth, and maximizing profitability within these accounts. The ideal candidate possesses exceptional relationship-building skills, a deep understanding of the sales cycle, and a proven track record of exceeding targets within complex, enterprise-level accounts.
Essential Duties and Responsibilities
- Relationship Management :
Develop and maintain strong, long-term relationships with key decision-makers and influencers across multiple departments within assigned strategic accounts (procurement, engineering, sales, etc.).
Act as the primary point of contact for all customer-related issues, ensuring timely and effective communication.Proactively identify and address customer needs and concerns, anticipating potential challenges and developing solutions.Build rapport and trust with customer stakeholders at all levels, fostering a collaborative and mutually beneficial partnership.Account Growth :Identify and pursue opportunities to expand business within existing strategic accounts, increasing share of wallet.
Develop and execute account plans that outline strategies for growth, including identifying new product / service opportunities and expanding existing product / service usage.Collaborate with internal teams (e.g., engineering) to develop customized solutions that meet customer needs.Negotiate contracts and pricing agreements, ensuring profitability and alignment with company objectives.Performance Monitoring and Reporting :Establish and track key performance indicators (KPIs) to measure account performance and identify areas for improvement.
Regularly review and analyze KPI data, presenting findings and recommendations to both internal and customer stakeholders.Develop and deliver compelling presentations that showcase account progress, challenges, and opportunities.Proactively identify and address any performance gaps, working with internal teams to implement corrective actions.Problem Solving and Support :Serve as the primary escalation point for customer issues, working collaboratively with internal teams to resolve problems efficiently and effectively.
Manage high-priority orders and ensure timely delivery, coordinating with operations and logistics teams as needed.Address pricing issues and assist in negotiating favorable terms, balancing customer needs with company profitability.Proactively identify and mitigate potential support issues, ensuring a seamless customer experience.Administrative and Communication :Schedule and facilitate meetings with customer stakeholders, ensuring clear agendas and productive discussions.
Track meeting action items and hold both internal and customer teams accountable for completing assigned tasks.Maintain accurate and up-to-date records of customer interactions and account activity in CRM.Communicate effectively with internal teams, sharing customer insights and feedback to inform product development and marketing strategies.Conduct customer satisfaction surveys.Qualifications :
Bachelor’s degree in business, Marketing, or a related field preferred.Minimum of 5 years of experience in sales or account management, with a focus on strategic accounts.Proven track record of exceeding sales targets and building strong customer relationships.Excellent communication, presentation, and interpersonal skills.Strong analytical and problem-solving abilities.Experience with CRM software (e.g., Salesforce).Ability to work independently and as part of a team.Key Competencies :
Customer Focus : Demonstrates a deep understanding of customer needs and priorities.Sense of Urgency : Work with a sense of urgency to ensure customer issues are resolved promptly.Relationship Building : Builds and maintains strong, long-term relationships with key stakeholders.Communication : Communicates effectively both verbally and in writing.Negotiation : Negotiates effectively to achieve mutually beneficial outcomes.Problem Solving : Identifies and resolves complex problems efficiently.Account Management : Develops and executes effective account plans.Results Orientation : Driven to achieve and exceed targets.Benefits
Health insuranceDental & vision insurance401k & profit-sharingPTO & paid holidays