CONCESSIONS MANAGER

Concessions Manager

Salary : $60-65K

Pay Grade : 11

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As a Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Detailed Responsibilities

Ensuring all stations are set up and ready for events

Supporting the recruitment and training of team members in our standards and procedures

Supervising operations during the event and troubleshooting where needed

Working with colleagues to continuously improve operational performance

Proactively engaging in processes for loss prevention

Working primarily in the concessions department, this role will also support the premium department as needed

Completing point of sale updates and regular maintenance checks

Ensuring the timely implementation and communication of promotions

Managing loss prevention activities including managing cash drops / collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure

Working in partnership with other departments to ensure accurate completion of the requisition process

Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations

Managing gratis sheet process to ensure accurate tracking of any comped items

Ensuring compliance with all Payment Card Information rules

Implementing concessions production sheet to ensure accurate production and minimal wastage

Conducting progressive coaching with team members

Completion of monthly beverage wastage report

Regular equipment maintenance, e.g. beer line cleaning

Re-stocking of concessions and bars to maximize event readiness

Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed

Completion and processing of alcohol incident logs to identify recurring issues or trends

Supporting recruitment activities for team members and NFPs

Holding pre-shift meetings to set the tone for events

Managing location "Keys to the Future" activities to develop future leaders

Support team member orientation training to ensure all hourly team members

NPO Group management and communication

Overseeing service standards during events to ensure a high level of the guest experience

Ensuring accurate end of month inventory completion

Managing product transfers and requisition sheets to accurately track products during events

Managing and resolving guest complaints

Managing team member incidents / accidents and following all required reporting procedures

Completing a monthly department safety inspection

Monthly safety training conducted for team members

Managing team member scheduling in line with demand forecasts

Verifying payroll, entering gratuities

Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.

Completing events walks of the building

Supporting other properties and departments as demanded by the business

Other duties / responsibilities as assigned

Job Requirements

2+ years of experience in a food and beverage operational position

Bachelor's degree in hospitality management is preferred

High level of computer literacy

Passion for hospitality, food, and retail

Excellent interpersonal and stakeholder management skills

Benefits

Medical, Dental, Vision, Life Insurance / AD, Disability Insurance, Retirement Plan, Flexible Time Off Plan, Paid Parental Leave, Holiday Time Off (varies by site / state), Personal Leave, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace. Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.