Community Specialist

Job Description

Job Description

Salary : $22-$26

About OpenEd

At OpenEd, were opening the world to every learner. With over 100,000 students served and

growing rapidly, families trust us as a partner to the most precious thing in their lives, their

children. Our vision : a future where education is no longer constrained by geography, rigid models,

or outdated systems. Our mission : to give every student customized, world-class education and

resources, empowering families and opening millions of doors for learners across the country.

Our Culture (The Foundation of Everything We Do)

Culture at OpenEd is intentional. Its defined by what we promoteand what we tolerate. Our latest

eNPS (employee net promoter score) of 77 places OpenEd in the top .1% of technology companies.

Our values aren't just words; they are non-negotiable principles that guide every decision :

Customer First Obsessed with delivering value; we fight tirelessly for our learners and

families.

Hard Choices, Easy Life Face challenges directly, swiftly, and transparently.

I Did >

We Should Action over theory; bring experiments, not just opinions.

Learn Out Loud Share your growth openly; feedback is a gift, ego is the enemy.

Prioritize Ruthlessly Excellence in the few critical areas over mediocrity everywhere.

Fast AND World Class Speed doesnt compromise quality.

Strong Opinions, Weakly Held Advocate passionately, adjust readily.

Make Others Famous Elevate your colleagues, partners, and community.

About the Role

The Club Specialist plays a vital role in the smooth operation of virtual student clubs by providing

support, assisting with attendance, and managing club listings. This role requires attention to

detail, clear communication, and the ability to work independently.

Your Immediate Impact

The Club Specialist will assist across club operations.

Event Operations & Support

Create club schedules on Google calendar and Zoom

Add club listings and fulfill orders to the marketplace

Provide real-time technical and operational support during live programming

Data Management & Documentation

Create accurate participant rosters for all clubs

Verify and maintain attendance records with precision

Organize and maintain current planning documents and resource materials

Manage logins for a variety of clubs

Program Continuity

Identify and coordinate substitute teacher support when regular advisors are unavailable

Maintain substitute teacher database and availability schedules

Facilitate smooth transitions when program changes occur

Communication & Collaboration

Respond to internal requests and inquiries within 24-hour timeframe

Collaborate effectively with teachers, team members, and program participants

Maintain clear communication channels between all stakeholders

Document and communicate any issues or improvements to program leadership

Success Metrics :

• Availability : Consistently available to support club and openings (between 9 am-2 pm MT)
• Accuracy : 100% accuracy in attendance verification and roster creation / upload
• Timeliness : All marketplace listings updated and fulfilled in a timely manner
• Responsiveness : All requests acknowledged and addressed within 24 hours
• Program Quality : Clubs run on schedule with minimal technical disruptions

Who You Are :

This Role Will Excite You IF :

You have a flexible schedule. You enjoy working with a dynamic team. You enjoy organizing

documents and sheets. You are passionate about providing open educational opportunities to all students.

Team & Autonomy :

The Club Lead will be your direct manager. You will have tasks that will benefit the entire

Community Team. You will work closely with Community Teachers. There will be many times when you will need to be on camera at a specific time, but many of your responsibilities will be

asynchronous and can be completed throughout the day.

Reporting Line :

Direct Manager- Club Lead- Kelsey Shumway

Team Associate Director : Carrie Hendricks

Director : Bree Clukey

Company Benefits :

EEO Statement

OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, gender, gender identity or expression, sexual

orientation, national origin, genetics, disability, age, or veteran status.

OpenEd participates in E-Verify.