Guest Experience Specialist

Job Description

Job Description

Do you exercise patience daily and enjoy helping others? Are you motivated to achieve positive results and want to have fun in a fast-paced environment? Do you want to join a robust culture of performance, integrity, collaboration, innovation, and the hearty celebration of wild success? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Guest Experience Specialist, you will help Victra provide impeccable customer service.

YOUR FOCUS (Job Duties and Responsibilities) :

• Respond to guest inquiries and posting over a variety of platforms
• Research and resolve guest escalations using a first contact resolution discipline
• Track guest feedback to identify gaps and training opportunities to strengthen guest experience for increased return business
• Work closely cross departmentally to minimize guest escalations
• Create presentations with captured guest experience data to improve the guest experience
• Answer incoming calls, emails, chats to resolve guest concerns and escalations

YOUR BACKGROUND (REQUIREMENTS) :

We are looking for an excellent communicator and self-starter. Someone that can think quickly on their feet, work independently, think creatively, and support harmoniously. Accordingly, we are looking for the Guest Experience Specialist to bring the following :

PHYSICAL REQUIREMENTS

TRAVEL REQUIREMENTS

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.