Receptionist (Customer Service Representative)

Job Description

Job Description

Job Title : Front Desk Receptionist / Customer Service Representative

Location : NerdsToGo - Plano, TX

About the Role :

Were looking for a friendly, organized, and tech-comfortable receptionist to be the first point of contact at our NerdsToGo Plano location. Youll greet customers, handle calls, schedule service appointments, and keep the front office running smoothly. Think of yourself as the hub that keeps the Nerds connected to happy clients.

Key Responsibilities :

• Greet walk-in customers with a warm, professional attitude
• Answer incoming calls, emails, and chats promptly
• Schedule on-site and in-store service appointments
• Process payments, invoices, and receipts through QuickBooks and our POS system
• Maintain accurate customer records and service tickets
• Support technicians by managing workflow and job tracking
• Keep the front desk and waiting area clean, organized, and welcoming
• Assist with basic administrative and office support tasks

Qualifications :

Why Join NerdsToGo :

Schedule :

Full-time, Monday to Friday