Application Analyst

Job Description

Job Description

ESSENTIAL DUTIES & RESPONSIBILITIES

General description of main / primary duties and responsibilities of the job, aptitude, level of complexity, span of control, autonomy, decision making and judgement. It is central and necessary to the satisfactory performance of the job. Includes the following and other duties as assigned.

Under limited supervision this position will :

• Provide technical and business support to local and remote end users for the assigned business applications, including training, resolving issues, recommending and implementing solutions.
• Manage the lifecycle of the supported applications from implementation to retirement, including : application configuration, maintenance, security management, licensing, and renewals.
• Provide technical expertise and support for integration with other applications, including understanding the infrastructure architecture and how other applications interact.
• Manage vendor relations from the technical perspective, and utilize the vendor and other support options to resolve issues that are beyond internal application expertise or access.
• Partner with vendors to understand application roadmaps, identify positive or negative impacts of upcoming changes, and make recommendations to increase efficiencies across the organization.
• Ensure standards, patterns and practices support and comply with internal IT processes, security policies and controls established for in-scope SOX information systems.
• Participate in the collection and provisioning of internal controls information to the IT Compliance Team to fulfill audit requests for SOX.
• Establish and maintain system-related documentation, including architecture and data flow diagrams, business application guides, process and support manuals, application roadmaps and run books.
• Administer application changes through the change control process, including test planning, test execution, test result documentation, obtaining appropriate signoff from business and IT approvers, change promotion and monitoring impact of changes.
• Performs other duties as assigned.

QUALIFICATIONS

Education, Experience, Licensure (minimum level required)

CORE COMPETENCIES

List and describe the required factors (i.e. knowledge, skills, abilities, software programs, equipment, competencies), that make it important or needed for this role. Indicate the level of proficiency / expertise for each when possible.

SUPERVISORY RESPONSIBILITIES

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Excludes occasional visitation to the field – reference Travel section.

Office Related :

HOURS / SHIFTS

PHYSICAL DEMANDS

TRAVEL

Approximate amount of time : Minimal (under 25%); Regularly (25% - 75%); Frequent (more than 75%).

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Summary of Available Benefits