Overview
Experienced Field Investigator – SIU Claims
Auto-Owners Insurance is seeking an experienced and motivated Field Investigator to join our team. The position may involve in-person or field work as part of the claims process and requires the ability to travel as needed.
Responsibilities
- Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company's business.
- Provide customer service to agents, insureds and others in the course of handling claims to their conclusion.
- Meet with people involved with claims. Occasionally this may be outside our office environment.
- Serve as a trainer / resource for branch associates in the Claims Department as needed.
- Analyze and investigate to identify issues which may warrant additional investigation.
Qualifications
Bachelor's degree or equivalent experiencePrior law enforcement is preferred but not requiredAbility to handle conflict comfortablyField Claim Rep with auto and field experience preferredAbility to read, interpret and react to documents such as insurance policies, procedures manuals, and legal documentsAble to assemble information, develop opinions and clearly express decisions using sound reasoning and judgmentAbility to write reports and compose correspondenceExcellent verbal and written communication skills with strong problem resolution and interpersonal skillsAbility to understand mathematics and financial documents related to personal and business financeAbility to tactfully deal with all types of peopleValid driver's license and driving record consistent with the company's underwriting guidelinesAbility to organize assigned work and maintain a professional imageBenefits
Auto-Owners offers a wide range of career opportunities with a friendly work environment, structured training, mentoring, and a comprehensive compensation / benefits package. This includes a competitive base salary, matched 401(k), fully-funded pension plan (upon vesting), bonus programs, generous paid time off, holidays, vacation, personal time, and sick leave.
Equal Employment Opportunity
Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
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