Referral Development Specialist- Behavioral Health

St. Luke's Referral Development Specialist

St. Luke's is proud of the skills, experience, and compassion of its employees. The employees of St. Luke's are dedicated to the mission of our organization, which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses, and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

This pivotal role will focus on building strong referral networks within St. Luke's University Health Network ("SLUHN") and throughout the surrounding communities. The Referral Development Specialist will educate potential referral sources about the full continuum of St. Luke's Penn Foundation's Substance Use Disorder (SUD) and Mental Health services, including Withdrawal Management, Residential, Intensive Outpatient, Partial Hospitalization, Behavioral Health Inpatient, and Community Outreach programs. By effectively communicating the breadth of our services, this role will enhance access to care for individuals in need and contribute to increased census across all service lines. This is accomplished by achieving a thorough working knowledge of operations, admissions criteria, and treatment options, and communicating this with referral sources and the public. The Referral Development Specialist will participate in creating and implementing strategic marketing plans and marketing budgets.

Job Duties and Responsibilities :

• Assists in alternative placement options when patients are not appropriate for inpatient psychiatric admission.
• Notifies staff, physician, and program director of any follow-ups that need to be addressed.
• Completes work and documentation within established time frame utilizing time well while at work and demonstrates a positive work ethic.
• Anticipates stakeholders' needs by assessing needs promptly and intervening effectively.
• Responsible for the awareness and assessment of competitive programs.
• Assists Program Director with development and implementation of strategic marketing plan and marketing budget.
• Coordinates regular educational trainings for mental health professionals, hospital / program staff, and the community.
• Demonstrates proficiency in utilizing the Network's database for account management, referral development process, and maintenance of a key account list and other key reports.
• Maintains confidentiality of all materials handled within the Network / Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient, and environmental safety and follows appropriate reporting requirements.
• Demonstrates / models the Network's PCRAFT values during interactions with all customers.
• Demonstrates Performance Improvement in the following areas as appropriate : Clinical Care / Outcomes, Customer / Service Improvement, Operational System / Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices.
• Complies with Network and departmental policies regarding attendance and dress code.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development, and communication appropriate to the age of the patient treated.
• Other duties as assigned.

Physical and Sensory Requirements :

Sitting up to 8 hours per day, 4 hours at a time. Frequent typing, data entry, etc. Occasional twisting and turning, uses upper extremities for occasional lifting and carrying up to 15 pounds. Frequently stoops, bends, and reaches above shoulder level to retrieve files. Hearing as it relates to normal conversation and telephone use. Travel required at least 75% of the time.

Education :

Training and Experience :

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and / or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!

St. Luke's University Health Network is an Equal Opportunity Employer.