988 Call Center Shift Supervisor - 2nd Shift

North Central operates the largest 988 Call Center in Ohio. People struggling with mental health crises can call 988, a new, national hotline number focused on providing lifesaving suicide prevention and crisis services.  The 988 network is made up of over 200 call centers nationwide receiving calls, chats and texts from people in crisis connecting  callers with specialists trained to assist with mental health crises, including psychotic symptoms and substance abuse.

This is non-exempt, full-time position reporting to the Suicide Prevention Services Director.   Work week availability is required 7-days, Sunday through Saturday.   Shifts will be completed on site at the rate of $26 hourly.

• 2nd Shift : 4 : 00 p.m.-1 : 00 a.m.

Key Functions

Provide assistance to Program Director to coordinate and administrate an effective Suicide Prevention Program consistent with the overall goals and objectives of the company.

Attend and answer incoming direct or indirect calls to ensure call volume is answered at or above 90% within 20 seconds or less and assist callers by providing short-term crisis intervention and referral, regain control of their lives and find alternatives to suicide.

Requirements

Perks

Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and completed an on-site interview. Completing the application does not guarantee employment. In accordance with North Central's Drug-Free Workplace Policy, pre-employment drug testing will be administered. EOE / AA

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