Income Collections Specialist

Income Collections Specialist

The Income Collections Specialist plays a critical role in the Collections Division's primary assigned goals : the enforcement of state statutes, rules, and the collection of outstanding income and business tax delinquencies / liabilities. This position will have responsibilities involving the collection of unpaid tax liabilities and outstanding delinquencies for individuals and businesses. This may include serving as primary point of contact for taxpayers on assigned caseloads; coordinating and participating in administrative hearings; monitoring collection activity of third-party outside collection agencies; determining basis of liability; conducting examinations and inspections of various tax records and issuing orders for taxpayers whose licenses or permits are canceled.

The functions performed by employees in this job family will vary by level, but may include the following :

• Serves as primary point of contact for Income Tax billing calls to resolve and collect unpaid tax liabilities and outstanding delinquencies.
• Provides education and understanding regarding deadlines related to the billing cycle and offers support for assistance in making payment plan payments and Tax Assist inquiries.
• Determines appropriate method of collection, which may include negotiating and establishing the terms of a pay plan in accordance with section policy and tax laws.
• Establishes payment deadlines and monitors pay plans to ensure terms and conditions are followed.
• Responsible for review and process of electronic documentation submitted by taxpayers through OkTAP.
• Aid taxpayers with various inquiries regarding billings, delinquent filings, or outstanding liabilities.
• Examines, investigates, and reviews records, reports, and management practices to ensure legal compliance with state rules and statutes.
• Reviews applicable laws, regulations, procedures, and financial and administrative controls.
• Manages and prioritizes assigned caseload and provides services to taxpayers with minimal supervision while meeting deadlines.
• May serve as the agency's witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquencies.
• Provides taxpayer instruction on the completion and filing of various tax forms.
• Assists in projects or tasks as assigned, including those in other sections or divisions.

Knowledge of :

Skills in :

Ability to :

Education and Experience requirements at this level consist of :

Preferred Qualifications :

Physical Demands :

Special Requirements :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.