Senior Account Manager

Who We Are

Advantage Healthcare Services (AHCS) is redefining what it means to be a pharmacy for people with serious behavioral health conditions. We specialize in serving patients with schizophrenia, bipolar disorder, substance use disorder, and related challenges—patients who are often overlooked by traditional healthcare systems. We provide advanced pharmacy services and wraparound care that ensure patients can access and stay on complex medications. We offer in-home and community-based injection support, help patients navigate insurance and prior authorizations, and work closely with providers to overcome barriers to treatment. By strengthening connections between patients, care teams, and support systems, we make it possible for people living with behavioral health challenges to achieve stability and long-term success.

Overview

We are seeking a motivated and results-driven Senior Account Manager to join our dynamic team. The Senior Account Manager (SAM) is responsible for achieving sales targets, fostering strong relationships with healthcare providers, and driving growth within the assigned territory. This role focuses on promoting specialty medications, therapies, and services while representing the company in a professional and ethical manner. This role carries a sales quota and manages a territory, requiring a strategic approach to territory management and business growth.

Responsibilities

1. Sales Execution

• Achieve sales territory targets for specialty medications, therapies, and services.
• Continuously grow new prescriptions for targeted medications.
• Gain new practices & prescribers utilizing AHCS and grow business within existing practices and prescribers.
• Develop and execute territory sales plans tailored to AHCS products and services.
• Conduct sales calls in the field 4-5 days a week, visiting key accounts on a frequent basis.
• Effectively partner with pharmaceutical manufacture representatives within assigned territory to drive prescriptions to AHCS.
• Identify new business opportunities within the territory, including potential clients, clinics, and hospital systems.
• Represent the company at events, programs, and conferences.
• Analyze competitor activities and adapt strategies accordingly.

2. Customer Relationship Management

Build and maintain strong relationships with physicians, nurse practitioners, pharmacists, and other healthcare providers.

Identify key prescribers, healthcare providers, and institutions within the territory.

Understand the parent organization, network relationships, all associated call points, and prescribing patterns & protocols for practices and prescribers throughout the territory.

Act as the primary point of contact for all territory-based healthcare providers regarding specialty pharmacy solutions.

Conduct regular follow-ups to ensure customer satisfaction and address any concerns.

3. Territory Management

Manage a complex territory, requiring strategic planning and prioritization.

Effectively utilize CRM daily for sales activity, notes, opportunity tracking, pipeline and other reporting.

Conduct business reviews and pipeline forecasting with management.

Develop an efficient call schedule to ensure maximum territory coverage.

Plan and conduct in-person or virtual sales visits and presentations.

Monitor and optimize territory performance, including tracking sales activity and outcomes.

4. Product Knowledge and Education

Possess in-depth knowledge and communicate effectively about behavioral health pharmacy services and specifically AHCS products & services.

Know applicable behavioral pharmacy medications, therapies, and their benefits with the ability to conduct high-level conversations with medical providers about medication usage, side effects, and proper handling.

Stay up to date with advancements in specialty pharmaceuticals and industry trends.

5. Collaboration with Internal Teams

Collaborate with pharmacy operations, reimbursement teams, and clinical staff to provide seamless customer support.

Liaise with the marketing department to create educational materials and promotional strategies.

Work closely with managed care and payer teams to address insurance challenges for specialty products.

6. Compliance and Reporting

Conduct business at all times in a professional and ethical manner as a representative of the company.

Adhere to all regulatory and company guidelines, including HIPAA compliance for patient confidentiality.

Document activities, interactions, and outcomes in CRM systems or sales tools.

Prepare regular sales reports and territory updates for management.

7. Patient Advocacy and Support

Provide healthcare providers with resources to improve patient outcomes.

Appropriately collaborate with specialty pharmacy staff to ensure timely delivery and proper handling of medications.

Appropriately assist the pharmacy to resolve patient access issues, such as prior authorizations or insurance denials.

Qualifications

5+ years of relevant sales experience in the areas of pharmacy services, pharmaceutical, or medical.

Behavioral health or mental health market expertise preferred.

Consistent track record of top sales performance and exceeding sales goals.

Must reside within geography sales territory.

Must be able to meet physical requirements of the role, including visiting physician practices in the field 4-5 days a week.

University 4-year degree or equivalent experience.

Join us as a Senior Account Manager where you can make a significant impact on the behavioral health / mental health community while growing your career in a supportive environment!

Job Type : Full-time

Pay Range :  base pay $110K-140K per year + target commission up $85K per year

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Schedule :

8 hour shift

Day shift

Monday to Friday

No nights

Weekends as needed

Supplemental Pay :

Commission pay

Work Location : On the road - Los Angeles