Service Technician

Job Description

Job Description

About Crystal Water Plumbing

Crystal Water Plumbing is a fast-growing, customer-focused plumbing company known for 5-star service, transparent pricing, and high-quality workmanship. We serve high-income families and businesses with a full range of plumbing and gas fitting services, specializing in well and pressure systems, emergency repairs, remodels, and seasonal maintenance.

Position Overview

As an Experienced Service Technician, you will be the face of Crystal Water Plumbing for our residential and commercial clients. You’ll diagnose, repair, and install plumbing systems with professionalism and integrity, while providing exceptional customer service and educating clients about their options.

Key Responsibilities

• Perform diagnostics, repairs, and installations for plumbing and gas systems (including water heaters, boilers, drains, piping, leak detection, and more).
• Respond to emergency service calls and routine maintenance requests with urgency and professionalism.
• Deliver clear explanations of findings, solutions, and pricing to customers.
• Upsell additional services and membership programs when appropriate.
• Complete all required paperwork and digital documentation accurately using Field Pulse or similar software.
• Maintain a clean, organized, and well-stocked company vehicle.
• Adhere to all safety protocols, company SOPs, and local plumbing codes.
• Participate in ongoing training, skill development, and company meetings.
• Represent Crystal Water Plumbing’s values and brand at all times.

Qualifications

Compensation & Benefits

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