Membership Concierge III
- Full-time
- Part-time
Join to apply for the Membership Concierge III role at Life Time Inc.
3 weeks ago Be among the first 25 applicants
Join to apply for the Membership Concierge III role at Life Time Inc.
Position Summary
The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.
Position Summary
The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.
Job Duties And Responsibilities
- Facilitate check-in process for members and guests entering club
- Monitors, handles, and delegates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Proactively builds relationships with members and guests, regularly creating over the top service experiences
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
- Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
- Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
- Communicates with members and prospective members via email or phone in a manner aligned with our brand
- Completes administrative duties, club paperwork and cash drawer reconciliation
Position Requirements
Preferred Requirements
Pay
This is an hourly position with wages starting at $20.50 and pays up to $29.75, based on experience and qualifications.
Benefits
All team members receive the following benefits while working for Life Time :
Full-time Team Members are eligible for additional benefits, including :
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Wellness and Fitness Services
Referrals increase your chances of interviewing at Life Time Inc. by 2x
Get notified about new Concierge jobs in Rockville, MD
Part-Time Residential Services Representative - The Camille
Part Time Resident Concierge 11p-7a (Fri-Sat) - Aerie (Lease-Up)
Customer Experience Concierge Centurion Lounge - DCA
Washington, DC $50,000.00-$55,000.00 1 week ago
Reservations Agent at Four Seasons Hotel
Front Desk Agent Overnight - The Willard InterContinental Washington
Concierge | Full Time, Evening (The Milton at Twinbrook Quarter)
Agent Front Desk - The Willard InterContinental Washington
Part Time Resident Concierge 11p-7a (Fri-Sat) - Aerie (Lease-Up)
North Bethesda, MD $18.00-$19.00 2 weeks ago
PT Resident Concierge 3p-11p (Sat-Sun) - Aerie (Lease-Up)
Tysons Corner, VA $43,680.00-$45,000.00 3 weeks ago
PT Resident Concierge 3p-11p (Sat-Sun) - Aerie (Lease-Up)
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
J-18808-Ljbffr
Create a job alert for this search
Concierge • Rockville, MD, US
Travel Certified Occupational Therapist Assistant (COTA) - $1,181 to $1,381 per week in Potomac, MD
Travel Certified Occupational Therapist Assistant (COTA) - $769 per week in Potomac, MD
Travel Occupational Therapist (OT) - $1,555 to $1,755 per week in Crofton, MD
Travel Occupational Therapist (OT) - $1,750 per week in Crofton, MD
Membership Concierge III
Membership Concierge
Travel Certified Occupational Therapist Assistant (COTA) - $1,040 per week in Potomac, MD
Travel Certified Occupational Therapist Assistant (COTA) - $1,184 per week in Potomac, MD
Travel Occupational Therapist (OT) - $1,889 to $2,070 per week in Leonardtown, MD
Travel Certified Occupational Therapist Assistant (COTA) in Ellicott City, MD
Travel Occupational Therapist (OT) - $1,820 to $3,054 per week in Leonardtown, MD
Travel Occupational Therapist (OT) - $1,826 per week in Frederick, MD
Travel Certified Occupational Therapist Assistant (COTA) - $1,349 to $2,032 per week in Silver Spring, MD
Membership Concierge I
Travel Certified Occupational Therapist Assistant (COTA) - $1,295 per week in Crofton, MD
Travel Certified Occupational Therapist Assistant (COTA) in Crofton, MD
Member Concierge Leader
