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System Support Specialist

System Support Specialist

Midland County, TXMidland, TX, United States
1 day ago
Job type
  • Full-time
  • Permanent
Job description

Salary : $51,276.73 Annually

Location : Midland, TX

Job Type : Full-Time

Job Number : 2025-00560

Department : Information Technology

Opening Date : 11 / 07 / 2025

Summary

This role is responsible for the technical support of personal computing infrastructure, networking components, and specialized security and audio / visual (A / V) systems for County users. Key responsibilities include installing, upgrading, analyzing, troubleshooting, and repairing personal computers, application issues, and server problems. The position also assists in the support of security hardware and software systems, including physical security, surveillance cameras, and access control systems. Furthermore, this role supports audio / visual hardware and software systems, such as displays, multimedia devices, digital signage, speakers, microphones, amplifiers, and mixers. The incumbent must independently perform a broad range of technical, computer-related tasks and exercise judgment and decision making in the diagnostic and resolution of computer, security, and A / V hardware and software problems. Good communication skills and the ability to work with users diplomatically and skillfully are required.

Essential Duties and Responsibilities

I. PC, Networking, and System Support :

  • Respond to user requests for service that have been created via the IT work order system.
  • Troubleshoot problems and develop solutions; provide a wide variety of client support and technical issue resolution.
  • Analyze needs of users, formulate and implement solutions, and determine whether software exists to meet user needs.
  • Diagnose and repair personal computer hardware failure.
  • Perform minor and major repairs to equipment and arrange for warranty service needs.
  • Protect the integrity of integrated systems data; provide network support by monitoring user ports and solving problems when necessary.
  • Install, test, troubleshoot, and repair Category 5 and 6 network cable and related hardware, such as patch panels and wall plates.
  • Perform a variety of technical tasks including, but not limited to, installation and configuration of hard disks, network interface cards, internal modem / fax cards, monitors, keyboards, mice, removable media devices, and other devices requested or required.
  • Utilize a variety of electronic testing equipment; request and maintain an adequate supply of parts and repair materials.
  • Refer users to IT help desk when requests are out of provided job scope or unsupported.
  • Participate in on-call rotation for resolution of any issues for systems under his / her control.

II. Security and Audio / Visual Support :

  • Apply concepts and best practices of alarm system, surveillance system, and physical access control system operations.
  • Apply concepts and basic practices of paging and intercom systems, loudspeaker systems, and multimedia displays.
  • Analyze, plan, recommend, install, upgrade, troubleshoot and repair physical security, burglar alarms, panic systems, and surveillance system devices and components such as access card readers, electrified door lock hardware, exit devices, power supplies, alarm panels and sensors, security cameras, etc..
  • Analyze, plan, recommend, install, upgrade, troubleshoot and repair audio / video systems such as microphones, speakers, amplifiers, mixers, signage players, displays, etc..

    • III. Administrative and Planning :

  • Advise the Operational Network Manager (ONM) on hardware and software alternatives and on recurring hardware and software problems.
  • Advise directors on equipment requirements and problem areas and make recommendations for solution of problems.
  • Assist in evaluating new hardware and software.
  • Document complete and accurate hardware and software specifications and details along with resolutions to problems and work performed; create complete and concise documentation.
  • Maintain inventory of computer hardware and software.
  • Notify supervisor of any materials needed to complete duties.
  • Plan or organize assigned tasks.
  • Maintain County issued vehicle and equipment in a clean and good working condition.
  • Regular and timely attendance is required.
  • Maintain effective working relationships with those contacted during work activities.
  • Perform other related duties as assigned / required.

    • Qualifications, Education, and / or experience

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    EDUCATION and / or EXPERIENCE High school graduation or its equivalent, plus at least two years of experience; or any equivalent combination of education and experience, which provides the required knowledge, skills, and abilities.

    Knowledge, Skills and / or ability

    KNOWLEDGE OF

  • Skill in the application and maintenance of Microsoft Windows 10, and 11.
  • Familiarity with low voltage systems.
  • Familiarity with access control, surveillance systems, panic button and burglar alarm systems, components, hardware and software.
  • Familiarity with all aspects of multimedia and audio / video systems, including matrix systems and video distribution.
  • Knowledge and background specific to Honeywell, Milestone, S2 Systems, Salient systems is preferred.
  • Knowledge of Crestron and AMX systems and programming is preferred.
  • Capable of analytical problem solving; conducting needs assessments; and creation of complete and concise documentation.

    • SKILL / ABILITY TO

  • Organize and prioritize tasks to be completed.
  • Operate computers, systems, software, security systems, security software, and related equipment for the county.
  • Analyze various situations and determine the best solution.
  • Analyze challenges and shortcomings and formulate complex action plans to facilitate timely resolution.
  • Effectively communicate verbally and in writing.
  • Describe complex technical systems in non-technical terms.
  • Learn and apply a variety of detailed procedures.
  • Maintain cooperative working relationship with those contacted in the course of work activities.
  • Write and read reports, letters, and memos.
  • Meet project deadlines.
  • Operate office equipment, such as copy machine and facsimile machine.

    • HEALTH / DENTAL INSURANCE- Regular full-time employees are provided general medical, hospitalization, and dental insurance coverage. This is free to the employee if they take a yearly HRA and have negative Cotinine test yearly. Employees may obtain coverage under the group plan for family members at their own expense. All benefits have a waiting period of the first of the month following 30 days of hire. Prices for other insurance are listed

    LONG TERM DISABILITY- Regular full-time employees working over 30 hours per week are eligible for long-term disability benefits. This benefit becomes effective on the 1st day of the month following six months of continuous employment with the county

    CAFETERIA PLAN - All regular full-time employees are eligible to enroll in the supplemental insurance portion of the county cafeteria plan on the 91st day of employment, or annually during an enrollment period for the following plan year of January 1 through December 31. They will not be eligible for enrollment in the Flexible Spending Accounts for medical reimbursement and / or dependent care until the first annual enrollment for the plan year beginning after 1 full year of employment.

    DEFERRED COMPENSATION PLANS - Midland County offers five deferred compensation plans. Enrollment in one of these plans can be done at any time after the 91st day of employment.

    RETIREMENT PLAN - The county is a member of the Texas County & District Retirement System (TCDRS). Regular employees are required to become members of TCDRS and are eligible for this benefit immediately upon employment. Employees automatically deposit 7% of their salary. Temporary employees are not eligible to become members of TCDRS. The county matches employee deposits by 200% and interest at retirement. An employee is vested after 8 years of service. An employee may retire with full benefits after 8 years of service and attainment of age 60, or after 30 years of service, or at the time the employee qualifies under the "Rule of 75". The "Rule of 75" is defined as when the employee's age combined with years of service (rounded down to whole years) equal to 75 or more.

    DEATH BENEFIT PLANS - There are two (2) types of death benefit plans provided by Midland County to all employees who participate in the Texas County and District Retirement System.

  • SUPPLEMENTAL DEATH BENEFITS FUND-If an employee dies, his or her beneficiary will receive a lump sum payment equal to one year's compensation, based on the employee's most recent regular rate of pay for the employee's regular position.
  • SURVIVOR ANNUITY DEATH BENEFIT -To be eligible for this death benefit, the employee must be a participant in T.C.D.R.S. and must have completed at least four (4) years of service with Midland County

    • SOCIAL SECURITY - All employees of the county are covered by social security. The county also contributes to the social security system on behalf of each employee.

    WORKERS' COMPENSATION - All employees of the county are covered by the workers' compensation insurance program, and the county pays the premium. This coverage provides medical and salary continuation payments to employees who receive bona fide, on-the-job, work-related injuries.

    LEAVE TIME - Regular full-time county employees are eligible for holidays, vacation leave, sick leave, and other types of released time under certain circumstances.

    FREE WELLNESS CLINIC- for anyone over the age 3 covered by Midland County's insurance.

    EMPLOYEE ASSISTANCE PROGRAM

    LONGEVITY PAY

  • YEARLY-Upon completion of one (1) year of service, each employee receives longevity pay. Longevity pay is paid at a rate of sixty dollars ($60.00) per year of service to the county. This longevity pay is pro-rated and paid on a pay period basis.

    • TELADOC SERVICES-as of 1 / 1 / 19 This service gives you access to a medical professional via the internet at no charge to the employee. To use this service you must be covered under the County medical plan and register with Teladoc.

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    System Support Specialist • Midland, TX, United States