Customer Service Representative I

Job Description

Job Description

WHO is Sound Generations?

We are a comprehensive non-profit organization that serves older adults and people with disabilities in King County. Our mission is to partner with older adults to provide accessible and inclusive services so they can age their way.

We are currently seeking a Customer Service Representative I to join our transportation team in Seattle, WA.

WHAT will I do?

As the Customer Service Representative I, you will respond to phone and online requests for transportation, schedule paid and volunteer drivers using transportation mapping and scheduling software, communicate using phones, radios and computers, answer customer questions and support an efficient and caring transportation service.

Come join our Transportation Program! As a Sound Generations employee, YOU can make a difference in a client’s life. Our transportation program is a vital service for older adults that seek to maintain their independence. Our team helps aging adults get to and from errands, attend activities and medical appointments, and remain connected to their communities.

Pay Rate : $23.88 per hour.

Work Schedule : Monday through Wednesday, 8am- 4 : 30pm (24 hours / week approximately).

Benefits :

• Great Medical, Dental, Vision, Life and Disability insurance coverage.
• Employer paid 401k plan.
• 3 weeks paid vacation. Plus, paid sick leave, 13 paid holidays (11 scheduled and 2 floating holidays / personal days).
• Health Savings Account, Flexible Spending Account, Commuter benefits and more!

Responsibilities :

Requirements : You must have :

Sound Generations is an equal opportunity employer, and we value our diverse workforce. We welcome everyone who is interested in serving our local communities. Please contact our HR Team at hr@soundgenerations.org for help with accommodations or if you have any questions.