Job Description
Job Title : Systems Engineer
Location : Boston MA - Occasional onsite work
Contract length : 7 mo
Schedule : 9-5pm EST
Pay : $65per hour
Systems Engineer Qualifications :
- High school diploma, GED, or equivalent.
- Hands-on experience with M365, Windows, Linux, DNS, AD, and virtualization technologies
- At least 3 years' relevant work experience is, including :
- Being accountable for providing exceptional storage support and administration
- Hands-on experience with enterprise backup and monitoring technologies
- Experience with Active Directory and other IAM platforms
- Experience with cloud storage technologies such as Amazon Web Services, Microsoft Azure, or equivalent.
Key Responsibilities :
Monitor the call-tracking system : Investigate and resolve trouble ticketsMonitor and perform routine operations for systems.Maintain an accurate inventory of systems and software applications.Support MS Exchange in M365 and other M365 applications.Support Backup and archival processes.Support Identity and access management processes.Manage and maintain the file server.Assumes additional responsibilities as required.Ticket Resolution & Troubleshooting :
Respond to and resolve operational service requests and incidents in a timely manner.Troubleshoot user access requests to systems and services.Investigate and troubleshoot authentication, authorization, and access provisioning issues across various platforms and applications.Collaborate with end-users, IT support, and security teams to ensure smooth access management.Process Optimization & Automation :
Identify recurring issues and inefficiencies within operational processes.Recommend and implement process improvements, including automation and self-service enhancements.Contribute to the development of standard operating procedures (SOPs) and knowledge base articles.Systems Administration :
Maintain and support various server and application inventory including provisioning and de-provisioningMaintain and administer IAM tools, directories, and related systems.Monitor system performance, troubleshoot errors, and escalate technical issues as needed.Create and maintain documentation for operational processes and procedures.The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.