Portal Specialist Remote

Our Company

Amerita

Overview

The Portal Specialist is responsible for the timely and accurate retrieval of new referrals from assigned hospital and health-system portals to support Ameritas intake workflow. This role ensures referral information is captured entered and communicated efficiently to downstream teams ultimately reducing delays in onboarding new patients for home infusion services. Portal Specialists act as a key liaison between hospital case managers and Amerita improving communication referral accuracy and overall service levels across markets.

Schedule : Monday - Friday

8 : 30am - 5 : 30pm

We Offer

Medical Dental & Vision Benefits plus HSA & FSA Savings Accounts

Supplemental Coverage Accident Critical Illness and Hospital Indemnity Insurance

401(k) Retirement Plan with Employer Match

Company paid Life and AD&D Insurance Short-Term and Long-Term Disability

Employee Discounts

Tuition Reimbursement

Paid Time Off & Holidays

Responsibilities

• Retrieves reviews and processes new referrals from assigned hospital portals in a timely manner
• Monitors multiple portals concurrently to minimize missed or delayed referrals
• Creates initial (skeleton) patient charts within CPR to facilitate quick downstream processing
• Communicates within hospital and case-management portals as needed (market-dependent)
• Relays benefit investigation outcomes authorization status and estimated delivery timelines to referral sources
• Collaborates with internal teams including Intake BI Authorization Pharmacy and Nursing as needed
• Supports standardized turnaround times for referral processing
• Identifies delays missing documentation or portal issues and escalate promptly
• Maintains accurate compliant documentation in CPR and related systems
• Supervisory Responsibility : No

Qualifications

About our Line of Business

Amerita an affiliate of BrightSpring Health Services is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service our vision is to combine the administrative efficiencies of a large organization with the flexibility responsiveness and entrepreneurial spirit of a local provider. For more information please visit . Follow us on Facebook LinkedIn and X.

Salary Range

USD $20.00 - $28.00 / Hour

Required Experience :

IC

Key Skills

Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 28