Service Desk Technician

We are seeking a Jr. BOG (Boots on Ground) candidate to join our team.

The BOG role will operate at the Akron Campus providing level one support to over 7 different locations. These responsibilities include ensuring availability, stability, and efficiency of the infrastructure, responding to incidents and requests, and administering required updates / break fixes to keep the Akron Campus functioning while minimizing downtime and impact to the end users.

• Key Responsibilities :
• Learn and develop skill set to provide Level 1 support to Akron Campus
• Deploy new PCs, install licenses, install software and troubleshoot broken down machines
• Preventative Maintenance
• Work closely with Sr. / Lead teammates to deliver on plan they put in place
• Work closely with larger IT team to understand changes coming to infrastructure that could impact supported areas
• Additional Responsibilities based on user community needs
• Required Professional Skills / Experience :
• Strong communication skills to technical and non-technical audiences
• Team member with proven communication and interpersonal skills
• College Experience, no degree required
• Customer Service Background
• Minimum 3 years of Problem Solving / Troubleshooting

o Display willingness to attack complex problem and be able to break down into meaningful actionable steps

• Show increasing level of responsibility and breadth of learning

o Must be coachable

• Leader of small to medium projects with different technologies and team members with diverse background and skill sets.
• Self-motivated to find and recommend improvements and learn new technologies.
• Understand of project planning and execution to timeline (On Time, On Schedule, On Budget)

o Agile work mindset

• Advanced Organizational skills
• Ability to travel 10% of the time
• Preferred Professional Skills / Experience
• Previous leadership / management
• Proof of career growth within a company
• Tire Knowledge (Previous experience with Bridgestone is a plus)
• Experience working with MS ADO
• Ability to identify technical debt, create plan to mitigate the risk

Job Types : Full-time, Contract, Temp-to-hire

Pay : $20.00 per hour

Expected hours : 40 per week

Benefits :
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute :

• Akron, OH 44317 (Required)

Ability to Relocate :

• Akron, OH 44317 : Relocate before starting work (Required)

Work Location : In person

by Jobble