Account Manager (Technology)

At MTM, we are not just colleagues; we are collaborators on a shared mission;communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Account Manager works closely with each client at Manager levels to create a partnership through expertise as a consultant, advisor, advocate, and a liaison. The Account Manager manages multiple large client accounts within MTM and is primarily responsible for excellent service delivery. The Account Manager must understand their clients' needs, organization, and contractual obligations and have a principle focus to secure a strategic partnership with the client to ensure retention. Understanding MTM's processes and systems as well as being extremely responsive and service oriented are key.

What you'll do :

Monitor and manage key performance indicators for the clients to ensure excellent service delivery and contract compliance :

Complaints and grievances

Report delivery and accuracy

And other client-specific requirements

When performance is not meeting expectations or showing declining results, engage with internal MTM teams proactively to put improvement plans in place

Monitor and execute (where appropriate) to ensure progress is made and reflects in the metrics

Understand and monitor future goals and expansion of health plans

Track, trend and analyze utilization data to provide clients with additional opportunities to improve member compliance; identify opportunities for ancillary upsells and / or consultative services

Work with the Accounting department to ensure accurate billing and timely AR collection

Review and analyze revenue and monthly summary report for trends and errors

Recognize opportunities to educate client contacts and related member populations regarding benefits and / or MTM processes when necessary

Provide regular quality reports and consultative discussions

Develop a strong understanding of all product / service offerings at MTM

Maintain a good understanding of the managed care and non-emergency transportation industry rules, regulations and climate

Prepare for, coordinate and conduct regular performance reviews with each client

Participate in ongoing training offered through MTM, CMS or health plan associations to strengthen knowledge base

Establish rapport with Client representatives and / or personnel

Develop relationships that foster collaboration and mutual respect across all internal organizations

Identify opportunities for process improvement and offer suggestions and / or strategies for process improvement

Educate clients of MTM procedures and services

Inform clients of new items relating to the NEMT industry and / or MTM services

Prepare reports for management as needed

Work in a team to design and execute a solid implementation plan

Partner with MTM's Network and Implementation teams to ensure solid networks are in place to support client growth

Participate in all Client Services meetings

Disseminate educational material to clients as needed

What you'll need :

Experience, Education & Certifications :

High School Diploma or G.E.D.

Bachelor's degree in business administration, health services or relevant field or equivalent work experience

1+ years of Account Management or other relevant experience

Must possess a valid driver's license

Skills :

Excellent communication skills

Excellent interpersonal skills and ability to work with a variety of people and job positions Influencing and negotiation skills

Market awareness

Gain knowledge of MTM operations, contracting, and Quality Assurance

Ability to schedule, organize and prioritize multiple tasks

Ability to handle questions and resolve issues in a timely and constructive manner

Moderate to advanced computer skills

Ability to demonstrate a proactive attitude, and initiative

Must be able to work under pressure, be a self-starter, and demonstrate behavior that indicates drive and flexibility

Possess in-depth knowledge of MTM transportation guidelines and vendor Programs

Ability to maintain a high level of confidentiality

Regular attendance is required

What's in it for you :

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity / Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Salary Min : $55,920

Salary Max : $60,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer : MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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