Pharmacy Business Manager

Overview

The Business Manager Pharmacy Services is responsible for the management and oversight of financial and business operations across DCH pharmacy services. This position will focus on financial performance and system-wide pharmacy initiatives designed to impact operations and financial performance at both the system and site level. Duties will include evaluating, developing, and implementing policies, procedures, and standards for clinical and non-clinical operations to promote operational excellence and financial stability of each acute care pharmacy department. This position will be responsible for financial oversight of all operational areas within the system pharmacy including labor management, purchasing, contract compliance, contracting, 340B, and inventory management. The Business Manager will report directly to the Corporate Director of Pharmacy services and will coordinate with Pharmacy Managers at each DCH System Pharmacy - regularly and frequently communicating the status of services and the methods, procedures and personnel by which targets, goals and objectives are being attained. Incumbent proceeds at his/her own discretion in areas of defined responsibility, within the limits established by the Corporate Director of Pharmacy Services and DCH System policy in making routine decisions on matters having direct bearing on areas of responsibility and obtaining approval for deviations from established objectives, policies and non-routine situations As a member of the pharmacy management team, Business Manager - Pharmacy Services participates in the planning, development, implementation, and coordination of financial, purchasing, and operational initiatives.

Responsibilities

1. Compliance -
   1. Accounting Compliance: reviews interdepartmental charges to balance issues and receipts, facilitates the monthly close by assisting finance in matching invoices with receipts
   2. Business Process Outsourcing: oversees 3rd party re-packager (particularly with respect to turnaround times and label/barcode compliance), directs the production activities of 3rd party compounders, participates in and on occasion advises the Corporate Director of Pharmacy on make vs. buy decisions
   3. 340B Program: collaborate with the 340B Pharmacy Team and compliance for inventory compliance with the 340B Program's requirements and guidelines. Provide data, information and reports to assist the 340B Team with purchasing optimization related to the Program.
   4. DSCSA: overseeing DSCSA compliance and work with Pharmacy department stakeholders to ensure all DSCSA requirements and guidelines are in place. Reconciles Borrow/Loan exchanges with non-DCH pharmacies, liaises with manufacturers to stay current with respect to drug supply availability
   5. Vendor Management: oversees contract compliance, optimizes GPO contracting resources, monitors vendor performance and product and label quality
2. Inventory and Purchasing
   1. Inventory Optimization: initiates branded-to-generic conversions, controls the non-formulary ordering/purchasing/receiving process, sets par levels
   2. Receiving: resolves invoicing/pricing errors that necessitate credits and/or re-bills, supervises the matching of purchase orders with packing slips, escalates packing slip/purchase order mismatches with distributors and manufacturers.
   3. Inventory Integrity: via Pharmacy Informatics initiates requests for commodity numbers, oversees monthly cycle counts in the central pharmacy carousels and the main campus and off-campus outpatient pharmacies, schedules and supervises the annual inventory
   4. Issues and Transfers: collaborates with DCH Hospital Supply Chain and DCH Transportation to ensure medication and supply orders reach main campus outpatient and off-campus outpatient cost centers on time and complete
   5. Recalls: supervises the drug recall process (specifically: monitors alerts, prompts action by the accountable parties, tracks escalation online, policies closure)
3. Waste Management/Reverse Distribution/Hazardous Medications: oversees the central pharmacy's waste capture infrastructure and supervises waste capture methodologies off-campus, coordinates reverse distribution of captured waste through a 3rd party, collaborates with MGH Environmental Services to dispose of non-reversible medications (ex: chemotherapy drugs and sharps)

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

EDUCATION

• Bachelor's degree in Accounting, Business Administration, Engineering, Health Administration or related field
• Master's degree in Health or Business Administration
• Apexus 340B certification within 1 year of role
• Registered or eligible as pharmacy technician with Alabama Board of Pharmacy
• Minimum 5 years of healthcare supply chain experience
• Leadership experience with formal leadership training or supervisory experience highly preferred
• Oversight of Supply Chain Management pharmacy team; approximately 4 FTE of technical staff
• Knowledge of standards and regulations related to: Alabama Board of Pharmacy (ALBOP), The Joint Commission (TJC), Food and Drug Administration (FDA) and the United States Pharmacopeia (USP).
• Must possess experience with process improvement, inventory management, budget development, financial planning and analysis, and pharmacy program management
• Demonstrated experience in following areas preferred:
• Technology driven program and service development
• Strong IT and financial application skills
• Program and service line implementation, monitoring and maintenance
• Budget planning and execution
• Knowledge of pharmacy purchasing and inventory management

MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED

• Excellent interpersonal/communication skills, with ability to work with diverse staff and manage multiple work streams/tasks
• Proficient in understanding of inpatient and outpatient pharmacy operations (clinical & non-clinical)
• Knowledge of process improvement and project management techniques
• Ability to operate the following machinery: Personal computer, telephone, fax machine, hospital computer systems, copy machine
• Strong written and verbal communication skills
• Ability to convey information to department personnel in an understandable manner
• Ability to coordinate activities of multiple personnel
• Good manual dexterity
• Ability to create and analyze reports from various information systems and applications
• Accomplished at establishing trust, developing strong working relationships with managers, physicians, finance, academic and community professionals
• Demonstrated ability to research, plan and execute
• Strong critical thinking skills
• Expertise in developing and administering pharmacy programs
• Able to exhibit strong team-building and leadership
• Proficient utilizing Microsoft Word, Excel and PowerPoint software applications
• Familiarity with information systems operation
• Knowledge and ability to maintain compliance with The Joint Commission, NYS DOH and other applicable regulatory agencies
• Considerable initiative and judgment in problem solving; ability to deal with day-to-day problems on a consistent basis