Epic-Certified Willow Pharmacy Technical Lead - Technology Expert - SFDPH (9976)

Job Description

Job Description

Company Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

• Application Opening  : October 24th, 2025
• Application Deadline  :  Application filing will close on or after November 7th, 2025
• Salary : $165,334- $207,974 Annually
• Appointment Type :   Permanent Exempt
• Recruitment ID : RTF0121841-01066787

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

Job Description

The San Francisco Department of Public Health (DPH) utilizes the Epic Electronic Health Record. Under the direction of the Epic Inpatient Applications Manager, the 9976 Epic Willow Pharmacy Technical Lead : Technology Expert supports all the various parts of the systems development cycle, including systems analysis, design, and build. The Technical Lead effectively collaborates with application analysts assigned to the Willow team, understands Epic's Willow pharmacy applications and integration with inventory and dispensing systems and is a proficient builder. The Technical Lead will guide DPH to best leverage the Epic Willow system through metric-based measures and to increase utilization with the Willow Ambulatory Outpatient Pharmacy and Willow Inventory Management modules. The Technical Lead will balance a commitment to support in addition to implementing new projects in accordance with the DPH Epic plan.

The Epic Application Teams are responsible for designing, implementing, testing, and supporting the clinical and financial aspects of the San Francisco Department of Public Health Electronic Health Record. This includes integration and interoperability with other third party clinical and financial systems and devices. The Epic Willow Technical lead is a key role in the Epic Applications Team, which is responsible for designing, testing, and supporting the pharmacy information systems of the San Francisco Department of Public Health Electronic Health Record. This includes integration and interoperability with dispensing / packaging robots and other third-party pharmacies. The Epic Willow team supports multiple pharmacy locations across 3 distinct physical locations that service the city of San Francisco. The ideal candidate will understand the use of electronic health records in the hospital, long term care, and outpatient care settings. This position will manage the Epic Willow, Epic Willow Inventory, and Epic Willow Ambulatory modules of the Epic electronic Health record and associated integration with various systems and devices. The ideal candidate(s) must have working knowledge in the following :

Essential Duties  include, but are not limited to :

Qualifications

MINIMUM QUALIFICATIONS

AND

system administration

or

or

including

Five (5) years of experience around implementing and supporting Epic Willow

AND

⚠️ IMPORTANT :  Please attach your Epic Certification in Willow Inpatient.  Be sure to include the certificate in your application as failure to do so may result in application rejection.

Substitution

Additional experience as described above may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units.

One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications

These desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Important Note :  Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Additional Information

How to apply :

Applications for City and County of San Francisco jobs are only accepted online at careers.sf.gov.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Additional information regarding Employment with the City and County of San Francisco :

If you have any questions regarding this recruitment or application process, please contact the analyst,  Katrina Navarro  at   katrina.navarro@sfdph.org   or  (628) 271-6717 .

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV / AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.