ServiceNow Architect

Job Description

This is a remote position.

We are seeking an experienced   ServiceNow Architect  -  100% Remote  to lead client workshops, translate business needs into scalable technical solutions, and guide global delivery teams—including an India-based development team. This role requires strong cross-functional expertise across   Legal Service Delivery, Contract Lifecycle Management (CLM), Procurement, HRSD, CSM / CRM, and AI / GenAI .

Duration : Contract To Hire

Key Responsibilities

Client Engagement & Requirements

Lead discovery workshops, stakeholder interviews, and process deep-dives.

Document business requirements, process flows, technical specs, and user stories.

Translate functional needs into clear, actionable ServiceNow technical requirements.

Solution Architecture

Design scalable, secure, and enterprise-grade solutions across LSD, CLM, Procurement, HRSD, CSM, and AI / GenAI.

Develop workflow logic, data models, integration patterns, and system architecture.

Ensure alignment with ServiceNow best practices and performance guardrails.

Project Leadership & Delivery

Lead multiple concurrent ServiceNow implementations end-to-end.

Partner with offshore / India-based teams to communicate requirements and provide technical governance.

Oversee sprint planning, backlog refinement, estimates, and delivery timelines.

Governance & Quality Assurance

Establish architectural standards and reusable solution patterns.

Conduct design reviews, code reviews, and solution validation.

Drive risk mitigation and troubleshoot complex platform issues.

Stakeholder Management

Act as a trusted technical advisor to business and IT leaders.

Present roadmaps, designs, and technical recommendations confidently.

Collaborate effectively with C-level leaders, process owners, and global teams.

Qualifications

Required

ServiceNow Certified System Administrator (CSA).

One or more advanced certifications : CAD, CIS-HRSD, CIS-CSM, CIS-Procurement, CIS-Contract Management, CIS-Legal Service Delivery (preferred).

5+ years designing and implementing enterprise-level ServiceNow solutions.

Strong hands-on experience with workflows, integrations (REST / SOAP / OAuth), ACL / security, and data models.

Proven experience leading workshops and offshore / global delivery teams.

Nice to Have

Experience with ServiceNow AI / GenAI, Predictive Intelligence, or NLU.

Domain knowledge : Procurement Ops, Legal Ops, HR Ops, or Customer Ops.

Familiarity with CSDM and CMDB for HR, Legal, and CSM.

Please respond with your updated resume and contact information to hr@dawarconsulting.com.

Best Regards,

DAWAR CONSULTING, INC.

Requirements

ServiceNow, HRSD, LSD