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Staff Engineer, Applications

Staff Engineer, Applications

SemtechUS, California
30+ days ago
Salary
$83,000.00–$140,000.00 yearly
Job type
  • Full-time
Job description

Location : US - Remote

Job Summary :

The Senior Applications Engineer will be responsible for providing engineering consultation and technical support to customers and trusted partners, integrating Sierra Wireless WWAN modules, and helping commercialize a variety of customer platforms. These platforms span from handhelds / notebooks to fixed wireless systems utilizing cutting-edge cellular and connectivity technologies, including LPWA (CAT-M1 / NB1), LTE / 4G, 5G. The scope includes offering technical leadership in supporting and facilitating all aspects of support and services that customers may need to successfully launch products in their desired markets.

Responsibilities :

  • Utilizing technical and leadership skills, you will lead efforts to resolve complex customer issues.
  • Serving as the primary technical liaison with the customer, you will build trust and relationships to ensure an excellent customer experience.
  • Identify methods to understand use cases, replicate, debug, and determine the root cause of issues.
  • Your well-developed debugging skills combined with creativity will enable you to achieve a deep understanding of the root cause of complex issues and consider expeditious solutions with long- and short-term goals in mind.
  • Your customer management and communication skills will ensure timely and accurate responses, ultimately resulting in satisfactory customer acceptance of technical resolutions.
  • You will have the capability to utilize and influence various disciplines and cross-functional teams internally and externally to accomplish goals.
  • Your high level of technical competency and forward-thinking will allow you to align customer design requirements with Semtech product feature sets, architecting solutions and proposals to meet customer application needs.
  • You will have the ability to acquire a complete understanding of customer use cases and grasp end-user application architecture to instill product improvements into development teams.
  • Document unique solutions and resolutions to contribute to the company's knowledge base, application notes, or technical note publications.
  • You are an individual who gains great satisfaction from seeing things through to the end and achieving closure.

Minimum Qualifications :

  • Minimum of a bachelor’s degree in electrical engineering, computer software engineering.
  • 4+ years of related industry experience in wireless technologies & embedded systems, customer-facing roles, and / or supporting technology integration.
  • Experience in embedded Linux is a must, software development using C++ and C programming is a plus.
  • Understanding and in-depth knowledge of various wireless technologies (LPWA (CAT-M1 / NB1), LTE / 4G, 5G is mandatory.
  • Past customer-facing & cellular / wireless platform / device design or support experience will help you elevate in this role.
  • Outstanding verbal & written communication skills.
  • Strong capability to initiate collaboration and bring together various engineering disciplines to resolve complex issues.
  • Knowledge of wireless communication systems and associated carrier certification requirements is a plus.
  • Previous experience in product design and technology integration is an asset with the ability to decipher complex system-level issues to specific root causes by identifying means to replicate and debug issues.
  • A good understanding of product development aspects; functional knowledge of hardware and software, and RF is an asset.
  • Knowledge of the telecom environment, wireless network architecture, and IoT solutions is a plus.
  • Previous Technical Account Management experience is a plus.
  • Ability to travel to customer sites as needed (occasionally).
  • A reasonable estimate of the pay range for this position is $83,000 - $140,000. There are several factors taken into consideration in determining base salary, including but not limited to : job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.