Director, Dealer Relations

About the Role

:

Grade Level (for internal use):

12

IDEAL CANDIDATES RESIDE IN THE CHICAGO MARKET

Key Responsibilities:

• Dealer Relationship Management & RetentionLead account and revenue retention efforts with a focus on customer success and long-term engagement.Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams.
• Territory Strategy & Data-Driven InsightsLeverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions.Monitor customer engagement levels using data analytics to ensure proactive support and expansion.
• Product Implementation & TrainingContribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives.Communicate product functionalities and advocate for additional services aligned with client needs.
• Customer Expansion & GrowthSupport regional and enterprise group needs to maximize client success and drive customer expansion.Develop and implement targeted strategies for upselling, including customized presentations and value propositions.
• Team Leadership & DevelopmentMentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence.Provide regular feedback and ensure team members are held accountable for performance and professional growth.
• Cross-Functional CollaborationPartner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication.Collaborate with Sales, Marketing, Groups, and Operations to meet growth targets and generate new business referrals.
• Operational ExcellenceEnsure initiatives are executed within budget and monitor expenditures for financial as the primary contact for escalated issues, ensuring adherence to service level agreements.
• Customer Advocacy & NetworkingConduct ongoing reviews of customer accounts to assess and enhance product value.Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups.

Key Qualities & Competencies:

• Solutions-Oriented & Client-Centric Mindset
  Deep understanding of customer challenges and the ability to deliver tailored solutions that drive success.
• Strong Leadership & Accountability
  Proven ability to inspire, develop, and hold team members accountable while instilling best practices for strategic customer engagement.
• Culture of Learning
  Commitment to fostering an environment of continuous improvement and professional growth.
• Customer-Centric Focus
  Full accountability for customer happiness and engagement, with a proactive approach to understanding and meeting client needs.
• Excellent Communication
  Ability to convey complex information clearly and persuasively to diverse internal and external stakeholders.

Who you are:

• 5 or more years of professional experience working in sales, marketing or customer service in the automotive industry
• Prior management experience leading and managing field teams
• Significant experience working with software solutions and artificial intelligence
• Think fast, work hard, drive change
• Strong verbal and writing communication
• Ability to develop deep consultative relationships
• Negotiate effectively, finding win win solutions with a challenger mindset
• Ability to foster a strong, positive culture as a leader
• Proactively solicit feedback
• Regularly assess individual performance and adapt your work to achieve better results
• Passionate, enthusiastic, can do attitude
• Vested interest in the company’s success

Expected Hours of Work:

This is a full-time position. Generally, work is performed Monday through Friday.. This role requires 70%-80% travel within the region and nationally as needed. A valid driver’s license with no restrictions is required to perform the job.

About automotiveMastermind:

Who we are:

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do:

Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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