Collections Specialist I

Kimball MidwestColumbus, OH, US

30+ days ago

Job type

Full-time

Job description

Job Description

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for an Collections Specialist for our Columbus, Ohio location.

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

Responsibilities

Responsible for the maintenance of customer accounts through proactive collection activity and account research.
Responsible for Tier I Inbound Calls into the Credit & Collections Department Contact Center through any of multiple channels, including voice, text, social media, the Customer or the Sales Rep portals, and iMessage’s.
Responsible for following up with Customers and Sales Representatives within 12 hours of phone or email request.
Support company growth objectives through effective job performance and communication skills.

Qualifications

High School diploma / GED required.

B2B collections experience is preferred

Strong communication skills, multi-lingual preferred, with sales representatives, customers, vendors, coworkers, supervisors, and managers in written and verbal form.

Must be willing to work in an environment that requires 100% phone-based customer interaction.

A minimum of one year of customer interaction or customer support experience is strongly preferred, either by phone or face-to-face.

Proficiency with essential computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, is strongly preferred.

A working knowledge of Microsoft Excel.

Significant computer literacy—specifically Microsoft Office.

Ability to problem solve and work independently effectively.

Handling confidential information and using discretion while performing job tasks.

Requires an individual who is dependable (i.e., reports to work daily, barring any unforeseen circumstances).

Additional Information

This is a Monday- Friday role. The shifts are 8 hours with a rotating schedule between the hours of 8 : 00am-6 : 00pm.

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify.

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Collection Specialist • Columbus, OH, US