Manager - IT Network and Unified Communications

TITLE : MANAGER - IT NETWORK AND UNIFIED COMMUNICATIONS

STATUS : EXEMPT

REPORTS TO : DIRECTOR - IT INFRASTRUCTURE

DEPARTMENT : IT - NETWORK SERVICES

JOB CODE : 6340

PAY RANGE : $141,400.00 - $165,000.00 ANNUALLY

GENERAL DESCRIPTION :

The Manager - IT Network and Unified Communications, directs and leads the teams responsible for the enterprise network, including providing all necessary support, project oversight, and production activities; as well as working with and influencing across various lines of business and technology groups. In addition, this role is responsible for developing and maintaining business continuity and disaster recovery plans for the areas of oversight, including routine testing of key assumptions made in both plans, forecasting planning of infrastructure resources, monitoring methodologies and implementation, maintaining active / active datacenter configuration management, and budgeting activities. The manager is the subject matter expert for the networking infrastructures.

TASKS, DUTIES, FUNCTIONS :

• Manage, develop, motivate, counsel, train and evaluate staff of four different specialties, validate that work is performed accurately, analyzing errors, and resolving problems.
• Prioritizes, assigns, and directs all work assignments on issues and assigned projects to support day-to-day operations and future implementations objectives.
• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.
• Provides leadership and direction through technical subject matter expertise to staff responsible for integration of software and hardware applications.
• Plan for the future use of systems hardware and software, services, technologies, applications, and standards and coordinates the purchase, installation and implementation of systems hardware and software according to department standards and procedures.
• Manages the development of network architecture, design, and ongoing review of system configurations in collaboration with relevant team members.
• Manages the development, documentation and implementation of operating procedures, and systems documentation such as gold builds, best practices, knowledge base, disaster recovery backup and recovery.
• Directs all project management for the large computing projects that cross multiple technologies, platforms, and administrative boundaries.
• Ensures all networking software and hardware versions, maintenance levels, registration and inventory and provides upgrades as necessary to ensure appropriate security and patch levels are maintained.
• Work as liaison between other department managers and supervisors when coordinating support activities and project related tasks.
• Ensures all system and related security standards are adhered to by staff. Review standards periodically with the Chief Security Administrator and other IT Managers and implement changes as required.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Participate in the "Management On-Call" rotation.
• Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations.
• Performs other job-related duties as necessary.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS :

ORGANIZATIONAL CONTACTS & RELATIONSHIPS :

QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

LICENSES / CERTIFICATIONS :

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.