Bilingual Associate, Program Support

Job Description

Job Description

Bilingual Associate, Program Support

The Bilingual Associate, Program Support educates potential Elevate customers and builds relationships with current customers to maintain our high levels of customer satisfaction and retention. As part of the Program Support Center, the Bilingual Associate, Program Support is integral to the success of Elevate’s customer-centric programs, as well as the programs that we design and implement for our clients and partners. Elevate’s innovative programs focus on dynamic pricing, smart grid education and associated technologies, energy efficiency, healthy homes, and energy benchmarking.

The Bilingual Associate, Program Support reports to the Team Lead, Program Support. This position is located in Chicago, Illinois and is currently remote.

Responsibilities

• Provide customer support center coverage to maintain strong, consistent customer service and performance-based metrics.
• Manage thorough and quick resolution of customer requests via phone, email, and live chat in relation to a wide variety of Elevate and client programs.
• Document customer comments, requests, and complaints using Salesforce, Elevate’s customer relationship management database.
• Provide hands-on guidance and troubleshooting for web-based tools and other technologies.
• Support both incoming and outgoing mailings.
• Contribute to feedback loop with program managers and staff to inform of processes, communications materials, and program design improvements
• Learn and stay up to date on developments related to our programs, including dynamic pricing, energy efficiency, solar energy, and water.
• Perform other duties as assigned.

Qualifications and Skills

Organization Description

We design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy use reach those who need them most.

At Elevate, the greatest asset of our organization is the kind of people we attract. Elevate employees co-create our energetic and collaborative environment, where constant learning and service to others take priority. We empower individuals to challenge conventional thinking in pursuit of innovation and we seek dynamic, hardworking team members who are inspired to work with people of diverse backgrounds and perspectives. Every day we make a difference by placing our team, clients, and community partners first. From our mission to our focus on staff wellbeing and career development opportunities, there’s no better place to grow your career than Elevate.

Compensation

The total compensation for this position includes health and welfare benefits (medical, dental, vision, etc.), defined contribution benefit (401k with contribution), professional development, generous paid time off policies, and a flexible schedule. This is a non-exempt individual contributor position with a salary range of $55,000 - $57,000 based on experience.

Anti-Discrimination Policy

Elevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training.

ADA AccommodationElevate will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace, and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship to Elevate. Contact the People Team with any questions or requests for accommodations.