Client Service Specialist III

Description

If you enjoy being at the leading edge of delivering exceptional service and ensuring client satisfaction you have found the right team.

As a Client Service Specialist III within JPMorganChase you will play a pivotal role in delivering exceptional customer service and operational support. Your primary focus will be to address client inquiries process transactions troubleshoot issues and identify opportunities to refer services based on client needs. You will be expected to apply your knowledge of our policies and procedures to solve problems. Your work will have a significant impact on our team and clients and you will be expected to make decisions within established procedures.

Job responsibilities

• Provide daily support within our operations addressing client inquiries processing transactions and troubleshooting issues using your knowledge of our policies and procedures.

Identify opportunities to refer services based on client needs leveraging your understanding of our financial products and market trends.

Required qualifications capabilities and skills

Required Experience :

IC

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1