Service Advisor

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Benefits / Perks

• Paid Holidays and Paid Time Off
• Careers Advancement Opportunities - we are always looking to promote from within!
• Reimbursement for any successfully completed ASE certifications
• Flexible Scheduling with a rotating day off
• Closed on Sundays
• Competitive Compensation with bonus incentives

Job Summary Come join our award winning family and not have to be subject to the big corporate cuts or bureaucracy!! Recently named Tuffy New Dealer of The Year and Northville's Small Business of the Year. Business continues to grow and we are looking to bring on more talented team members as our store portfolio expands. We are looking for Automotive Service Advisors at stores located in Northville, Livonia and Farmington Hills area. . If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and work ethic, computer savvy, Tuffy is the right team for you. Experience preferred but will train the right person.

Responsibilities

• Make Customer Satisfaction number one
• Identify primary concerns and determine customer needs through open-ended questions
• Professionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefits
• Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment

Qualifications

• Maintain a positive, energetic attitude throughout the day
• Basic knowledge of menu-based computer software
• Strong organizational skills
• Demonstrates the desire to improve and advance personally and professionally
• Two years of experience in an auto repair facility is a plus
• Valid drivers license with an acceptable driving record
• Flexible schedule and able to work weekdays, weekends, evenings

If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team!