Field Services Area Manager - Raleigh, Burlington, Greensboro

As a Field Services Area Manager, you'll be responsible for all store-based installation and delivery services in your designated region. You'll directly lead Best Buy and Geek Squad employees while managing relationships with a network of third-party teams that fulfill work in the home. You'll build a strong employee culture that leads to favorable customer and business results.

What you'll do

Ensure operational consistency, strategic alignment, and performance accountability

Build and maintain an exceptional team culture centered around engagement and belonging

Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals

Analyze reporting to understand business trends and develop action plans to achieve desired results

Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching

Ensure timely response to escalations and create solutions to preserve the customer experience

Basic qualifications

2 years of experience as a supervisor or manager

2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience

Ability to travel overnight approximately 25% of the year

Current, valid driver's license

Must be at least 21 years old

Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations / accidents, etc.)

Acquire and maintain any state or local licensing, as required, within 90 days of hire

Preferred qualifications

Consumer electronics delivery, repair or installation experience

Experience in delivery, transportation, distribution or logistics

Experience with warehouse management systems

Experience managing a remote workforce

Associate degree or higher in business, logistics or related fields

What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include :

Competitive pay

Generous employee discount

Financial savings and retirement resources

Support for your physical and mental well-being

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Position Type : Full timePandoLogic. Keywords : Field Service Manager, Location : Raleigh, NC - 27601