Trailer Reliability Lead, Middle Mile Fleet Management

Join Our Innovative Team

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you! Surface Transportation org is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers). In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require strong leadership skills, ability to identify trends with limited data and interaction / influence with teams across Amazon to drive the development of our maintenance business.

This Industry Specialist will be responsible for defining the vision, roadmap and driving program execution of our Fleet Management business with a specific focus on maximizing uptime and reducing cost for non-powered assets (trailers / containers). This will be achieved through deep supply chain understanding, working backwards from customer requirements, and internal alignment with Finance and Capital Planning stakeholders. The role involves day to day interaction with senior Amazon leaders as internal customers, understanding their needs and converting them into efficient business models. The role requires regular interactions with multiple teams and jointly working with them to meet both short term and long term business needs. This position is a multi-faceted role requiring the ability to balance strategy and execution.

Key job responsibilities :

• Identify top contributors of assigned asset downtime and develop programs to mitigate.
• Drive program objectives provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program / process rollout and ongoing support.
• Write whitepapers to gain initial buy-in and alignment as well as provide status updates as the project completes critical milestones and time intervals.
• Identify key performance metrics and create a reporting suite that allows for program management when the program is fully scaled.
• Serve as SME for responsible asset proving support for customers by developing A to Z level of understanding for given asset.
• Drive resolution of critical asset issues as well as support processes / systems deep dives to ensure root cause analysis and correction resulting in improved customer experience.
• Define key performance indicators develop metrics and service level agreements for core programs and processes, and track delivery against program objectives as they relate to assigned Middle Mile asset.

About the team :

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