Workforce Client Advocate

Workforce Client Advocates set the expectation of quality service and meaningful interactions within the communities served on a daily basis, filling a client-facing role within the organization.

As the direct point of interaction with clients, WCAs assist the community by identifying client needs through both conversation and an intake process.

Requirements Bachelor’s level education in a relevant field OR combination of experience and education, customer service experience, flexibility and ability to work with at risk youth.

Experience answering phones.

Ability to provide excellent customer service.

Ability to self-start and ask for guidance when needed.

Ability to pass the Department of Justice background check as well as DHS abuse and fraud check.

Job Duties The primary focus of the position is to connect clients to services and to provide follow-up interaction with clients.

Ability to provide access to and match clients with community project partners and state agencies to facilitate awareness of wrap-around services available to the individuals and households served.

Data tracking and documentation of intake information, client demographics, goals, program outline, outcomes and performance measures.

Career guidance and counseling services for youth seeking employment.

Education option guidance and counseling services for youth lacking a high school diploma or GED as well as secondary education information for appropriate youth.

WCAs serve a variety of secondary roles and, with training, may be assigned to one or more programs which include but are not limited to :

• ○ Intake and Outreach Services ○ Client Screening ○ Data Research ○ Case Management ○ Event Support ○ Inventory Tracking ○ On-site Residential Support ○ All other duties as assigned Schedule Full Time Rate of Pay $17.00 to $22.00 per hour (Depending on experience).
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