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Collections Specialist
Collections SpecialistNSIT Solutions • Delaware City, DE, United States
Collections Specialist

Collections Specialist

NSIT Solutions • Delaware City, DE, United States
22 hours ago
Job type
  • Full-time
Job description

Job Title : Collections Specialist

Location : New Castle, DE, 19720

Job Type : Full Time

What's in it for you?

  • Tremendous career advancement opportunities
  • Fitness center / gym subsidies & fitness trackers
  • Health and wellness programs
  • 401(k) with company match
  • Employee stock purchase plan
  • Basic life insurance coverage
  • Very generous PTO + 14 paid holidays
  • PTO for volunteer work you're passionate about
  • Comprehensive benefits package with dental & vision
  • Pet insurance
  • Flexible spending accounts
  • 12 weeks of 100% PTO for new parents (birth / adoption)
  • Tuition reimbursement

Key Responsibilities

  • Manage a portfolio of delinquent accounts.
  • Contact debtors via phone, email, and written correspondence to discuss payment options.
  • Negotiate payment arrangements while following client standards and federal regulations.
  • Document all collection activities and debtor communications accurately.
  • Provide outstanding customer service by addressing debtor inquiries and concerns.
  • Use skip tracing tools to locate hard-to-reach debtors.

    • Qualifications

  • Strong negotiation, persuasion, and conflict-resolution skills.
  • Excellent verbal / written communication and active listening skills.
  • Ability to remain professional during difficult conversations.
  • Detail-oriented with solid organizational / time management skills.
  • Reliable and flexible to work days, evenings, or weekends.
  • Basic computing skills (MS Office, CRM, collections software).
  • High school diploma or equivalent (some college preferred).
  • 0-1 years of experience in collections or customer service, ideally in finance / credit.
  • Familiarity with debt collection laws and compliance requirements.
  • Must be able to obtain required collection license upon placement.

    • Skills :

    Collections Specialist

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    Collection Specialist • Delaware City, DE, United States