Customer Experience Manager

Job Description

Job Description

Freytag’s Florist is a family-owned and operated florist proudly serving the Greater Austin Area since 1974. Our mission is simple : put smiles on faces with flowers, plants, and products of beauty—and exceed customer expectations in all that we do. Because of this commitment, Freytag’s Florist has been voted Austin’s Best Florist year after year. We value our community deeply, and we love serving them.

We are building a workplace where our team feels inspired, supported, and motivated to go the extra mile for our customers. We are seeking a Customer Experience Manager who is energized by leadership, passionate about elevated customer service, and eager to build a culture that consistently delivers exceptional experiences.

Position Summary

The Customer Experience Manager oversees our Customer Service Representatives and Retail Sales Associates to ensure every customer interaction, whether in-store, by phone, or online, is warm, efficient, accurate, and memorable. This leader impacts revenue, order accuracy, customer loyalty, and long-term business success by coaching the team, improving processes, and shaping the customer journey from start to finish. This is not a floral design position.

Freytag’s Florist is proud to offer the following benefits to our full-time team members :

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401k
• Company Sponsored Life Insurance
• Paid Vacation
• Employee discounts up to 50% off
• Six Paid Holidays throughout the year
• On-Demand Pay

Requirements

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