Help Desk Support

Job Type

Full-time

Description

HOUCHENS FOOD GROUP, INC.

POS Help Desk Support Technician

Department : Information Technology

Minimum Schedule : 7 : 30 am - 4 : 30 am Monday-Friday, On call may be required

Job Status : Full-Time Hourly

FLSA : Non-Exempt

Reports To : Help Desk Support Manager

Position Summary

A System Support Technician will be responsible for answering the telephone and addressing issues relating to the Point-of-Sale System.

Duties and Responsibilities

• Answering and troubleshooting calls received from retail stores.
• Working knowledge of store procedures and equipment.
• Traveling to stores to install equipment and train employees.
• Perform on-site repairs, upgrades, and other preventive maintenance.
• On call rotation for afterhours emergencies.
• Other tasks as assigned.

Position Requirements and Qualifications

Education :

Physical Demands

Lift / Carry

Push / Pull

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs / day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs / day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs / day)

Other Physical Requirements

Work Environment

Houchens Food Group is an equal opportunity employer. Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy. Applicants may request accommodations based on religious beliefs, disability, or pregnancy.

EOE