Service Delivery Manager

Driver Operations Manager (Service Delivery Manager)

Safety-Kleen in Tampa, FL is seeking a Driver Operations Manager to manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role maintains strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.

Safety-Kleen, a subsidiary of Clean Harbors, is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology come be part of the solution with us.

Why work for Clean Harbors?

• Health and Safety is our #1 priority
• Focus on maintaining sustainability and cleaning the Earth
• Recruiting Pay range 65-75K DOE
• Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
• Own part of the company with our Employee Stock Purchase Plan
• Opportunities for growth and development for all the stages of your career
• Company paid training and tuition reimbursement

Responsibilities :

Train, develop, and manage sales and service route drivers

Manage flow of service requests to ensure customers are serviced in a timely and efficient manner

Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day

Fulfill duties of route driver when s / he is absent

Provide field coaching and sales training to route drivers

Meet with customers periodically to discuss needs

Increase sales portfolio by identifying opportunities

Schedule services to prevent and resolve route issues and complaints

Ensure completion and organization of all mandated paperwork and files

Follow all local, state and federal compliance regulations and rules

Safely operate vehicles in accordance with U.S. DOT, local, state and federal requirements

Safely observe all corporate operating guidelines and procedures

Observe all company environmental health and safety operating guidelines

Perform other duties as assigned

Requirements :

Class B CDL

Obtain Hazmat and Tanker endorsements within 90 days of employment

Leadership experience

Intermediate computer skills

Excellent customer service skills

Excellent organization and attention to detail

Perform physical functions per job requirements

Successfully complete a background check, drug test, and physical, by position

Preferred Qualifications :

Previous route driver experience

Previous dispatch / logistics experience

Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.