Associate Director of Operations

Associate Director Of Operations

Cantella is seeking an experienced and driven Associate Director of Operations to join our dynamic financial services team in our Malden MA office. This leadership role is ideal for a candidate with a strong background in operations management within the independent broker / dealer and SEC registered RIA environment. The ideal candidate will have deep platform expertise with National Financial / Fidelity and Pershing and licensing credentials, and a commitment to delivering operational excellence and superior service.

Essential Duties

• Oversee daily operational functions, ensuring efficiency, compliance, and high service standards.
• Manage and optimize workflows involving NetX and Wealthscape platforms, as well as Cambridges internal CLIC platform.
• Execute and support trading functions using Envestnet or Folio, ensuring timely and accurate processing.
• Analyze operational data to proactively identify trends, improve processes, and support business growth.
• Collaborate cross-functionally with advisors, compliance, and client service teams.
• Provide high-touch client service support, ensuring resolution of complex issues while maintaining a client-first mindset.
• Assist in the development and implementation of operational policies, procedures, and training programs.
• Support paraplanning activities when needed and provide operational insight to advisory processes.
• Work with advisors to utilize eMoney, Albridge / Wove and Morningstar Advisor workstation platforms for performance reporting, investment analysis and financial planning (preferred).
• Maintain compliance with regulatory requirements and licensing standards.

Education & Experience

The ideal candidate would possess an intermediate level of experience, typically around 7 or more years, with compliance supervision, external audit, or a related field within the financial services industry.

Certificates & Licenses

Financial Industry Regulatory Authority (FINRA) Series 7, Series 24, Series 63, and Series 65 or Series 66 licenses are required. Valid U.S. drivers license is required.

Preferred Skills

Experience with custodians such as National Financial and Pershing platforms is required. Candidates must also have demonstrated experience across both operational and compliance functions within an independent broker-dealer and SEC-registered RIA environment.

Compensation : $75,000-$100,000. This range is a good faith estimate of the compensation to be offered for this position based on the ideal candidates qualifications, the Companys operational needs, and other considerations permitted by law. The actual pay offered to a specific candidate may vary above or below the stated range.

Benefits : Cambridge has competitive benefits and promotes a work / life balance to encourage individual success.

You can find more details about our comprehensive benefits package here.