Desktop Support Technician

Overview

Description : MAX BILL RATE :

• / hour

Must be located in the greater NY / NJ area, travel to customer HQ on 5th Avenue in NYC for in-person meetings and IT support weekly. Must be able to support Pacific / West Coast hours virtually on some days. Onsite required M-Th 9AM to 6PM; Fridays virtual and coverage for West Coast stores with 11AM to 8PM hours. Spanish language ability (read / write / speak) is required in addition to English. Must be able to communicate with the IT team in Spanish and read documents / instructions / materials that are mostly in Spanish.

Onsite Address : 500 5th Ave, Ste 400

New York, NY 10110

Requirements

Proficiency in hardware, software, and networking

Remedy

Strong analytical and troubleshooting abilities

Ability to read, write and speak in Spanish

Ability to prioritize tasks and manage time effectively

Ability to work independently and as part of a team

Proficiency in maintaining detailed records of support activities and solutions

Filter and assign new tickets daily from dashboard

Purpose

To assist in daily tasks of the IT Department. Mainly store's handheld devices.

Key Responsibilities

Experience and Qualifications

Skills and Attitudes

Other

Must have their own laptop / desktop

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