Customer Service Associate

Customer Service Associate

The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalismultimately building brand loyalty and upholding the Royal Farms standard of excellence.

Responsibilities

Customer Service & Engagement

• Ensure every customer receives outstanding service by creating a friendly environmentgreet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.
• Respond promptly to customer inquiries about merchandise and assist with product selection. Communicate with store leadership about customer requests, vendor issues, and product damages.

Point of Sale & Transactions

Food & Beverage Service

Merchandising & Stocking

Store Cleanliness & Safety

Additional Responsibilities

Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials. Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence. Performs other projects / duties as assigned.

Qualifications

Required

Preferred

Success Factors

Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.

Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.

Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.

Work Requirements

Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift. Must be able to perform repetitive physical tasks like squatting, stooping, and crouching. Must be comfortable working around hot equipment and cleaning products. Ability to be punctual and arrive to work on time. Must wear slip-resistant shoes while on duty. Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs. Ability to adhere to assigned schedules and arrive to work on time as required by business needs.

Pay Range USD $15.00 - USD $17.50 / Hr.