Patient Experience Specialist

A company is looking for a Patient Experience Specialist to enhance customer experience in healthcare interactions.

Key Responsibilities

Monitor contact center interactions to ensure compliance with customer experience standards

Support leadership in implementing recommendations for quality measures and compliance

Assist in training and maintaining records for adverse event reporting and compliance updates

Required Qualifications

High school diploma or equivalent

Minimum of 2 years' experience in operations or quality assurance in a healthcare setting

Previous call monitoring / documentation monitoring experience

Ability to manage deliverables in a fast-paced environment

Proven ability to extract action items from data reports and track success