Customer Service Representative (USABLUEBOOK)- 10 : 30am

Customer Service Representative

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.

Performs necessary follow-up to ensure customer service expectations are met.

Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.

Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.

Uses computerized system for tracking, information gathering, and / or troubleshooting.

Resolves customer issues including issuance of credit concessions.

Refers complex, non-standard problems to supervisor.

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

Under close supervision, exercises limited latitude / independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and / or supervisor.

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required.

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Pay Range $17.93-$21.49 Hourly HDS provides the following benefits to all permanent full-time associates :

• Medical (with Prescription drug coverage), dental, and vision plans
• Health care and Dependent Care FSA (as applicable)
• 401(K) with company match
• Paid Holiday, Vacation, Personal Time, and Wellness Day
• Paid Sick Time
• Life and Accidental Death & Dismemberment Insurance
• Short and Long-term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Whole Life insurance
• Commuter Benefits
• Tuition Reimbursement
• Employee Assistance Program
• Adoption and Surrogacy Assistance

Our Goals for Diversity, Equity, and Inclusion We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity HD Supply is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. HD Supply is an Equal Opportunity Minority / Female / Individuals with Disabilities / Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.