Associate Vault Product Support Engineer

Join to apply for the Associate Vault Product Support Engineer role at Veeva Systems

Join to apply for the Associate Vault Product Support Engineer role at Veeva Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values : Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are currently seeking a talented Associate Vault Product Support Engineer to join our busy Vault Product Support Team. This role is ideal if you are looking to build a career with an exciting company that has a track record of success and an excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success, and Speed.

As a member of the Product Support team, you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. If you are driven to provide an excellent customer experience and work with software, this job is for you!

What You'll Do

• Maintain high-level customer satisfaction and customer service skills
• Complete technical and administrative software tasks to assist users
• Develop product expertise across key platform areas within the Veeva Vault software
• Identify and troubleshoot customer issues associated with Veeva's applications
• Build strong and professional relationships with users of Veeva's applications
• Document solutions workarounds and create knowledge articles in standard Customer Service Portal

Requirements

Nice to Have

Perks & Benefits

Compensation

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industries

Software Development, IT Services and IT Consulting, and Pharmaceutical Manufacturing

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