Service Area Manager, Digital Technology

Are you a proven senior leader using digital technology to shape strategy, accelerate transformation and drive sustainable growth at the forefront of the energy transition?

Do you thrive leading at scale, translating vision into results across a global, matrixed, consultancy?

The Service Area Manager Digital Technology will serve as a strategic leader responsible for driving innovation, operational excellence, and technology integration within DNV’s Energy System business in North America and collaborates with other regions and business areas. This role reports into the Region Manager (Executive Vice President) and serves as a member of the Regional Leadership Team.

The Service Area Manager directs strategic service line activities and will oversee a distributed team located in the United States and India and will have ultimate accountability for multiple critical functions, including Product Management, Customer Success, Software Implementation, Software Development, Cybersecurity, and Software Support. The Service Area Manager Digital Technology will play a pivotal role in shaping technology vision, organizational design, and client success, ensuring seamless delivery of software solutions. They will also serve to integrate technology operations within existing and newly acquired business units, including advanced data science, AI/ML, and LLM-enabled capabilities.

This position requires a proven leader with deep experience in SaaS and non-SaaS environments, preferably within the energy industry and will serve as the senior digital representative for the North American energy business.

This role is based at our DNV offices in Houston, TX, Medford, MA, Oakland, CA, San Diego, CA, Arlington, VA, Columbus, OH, Seattle, WA, Portland, OR, Portland, ME, Dallas, TX, Austin, TX, presenting a dynamic hybrid schedule where employees will typically spend three (3) days per week working from either a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process.

The position may also be considered at other DNV offices within the continental .

What You'll Do

• Strategic LeadershipServe as a core member of the Energy Systems North America Regional Leadership Team Own Service Area’s financial accountability, including annual budgets, forecasting revenue streams, monitoring profitability, determining portfolio mix, pricing discipline and investment decisions, and implements corrective actions as neededOptimize business operations while facilitating continuous innovation and improvement activities. Ensures commercial and technical rigor across delivery and client engagements. Define and execute a technology vision and roadmap aligned with business and market objectives.Drive innovation and continuous improvement across all technology functions.Expand use of data science, AI/ML, and LLM-driven workflows and intelligent agents to accelerate delivery and enhance product value.Coordinate with global digital leadership and other software-oriented businessesAlign and support global IT infrastructure organization in support of DNV’s digital strategy.
• Budget and Team ManagementLead and mentor a distributed team across the USA and India, fostering collaboration and high performance.Establish clear goals, KPIs, and accountability for Product Management, Customer Success, Software Development, Cybersecurity, and Support teams.Be responsible for P&L management of a team exceeding 250 full-time and temporary staff, including 3rd-party vendors and support firms.Partner with Commercial/Sales and Legal teams while leading the internal RFP response unit to ensure accurate scoping, pricing, and contracting aligned with P&L and delivery objectives.
• Product & Software DevelopmentManage development of both custom and productized software solutions in SaaS and non-SaaS environments.Ensure timely delivery of high-quality, secure, and scalable software products.
• Customer Success & ImplementationExpand business development activities with strategic accounts through deep, executive-level relationships and partners closely with the regional commercial teams, marketing, global service leaders and segment leads to deliver a differentiated client experience and position the organization as the preferred partner across its services and solutionsOversee customer success strategies to maximize adoption and satisfaction.Ensure smooth implementation of software solutions for clients, meeting quality and timeline expectations.
• Cybersecurity & ComplianceDevelop and enforce robust cybersecurity policies and practices.Ensure compliance with industry standards and regulatory requirements.
• Integration & Organizational AlignmentLead technology integration efforts for acquired businesses, harmonizing systems, processes, and teams.Collaborate with executive leadership to align technology initiatives with overall business strategy.
• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities

**Benefits vary based on position, tenure, location, and employee election**

DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. The range of starting pay for this role is $200,000 - $300,000

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department Information received relating to accommodation will be addressed confidentially.

For more information

What Is Required

• Bachelor’s degree in Computer Science, Engineering, or related field
• 15+ years of progressive technology leadership experience, including at least 7 years in a senior leadership role
• Proven track record in managing distributed teams across multiple geographies
• Deep experience in SaaS and non-SaaS software development environments
• Strong understanding of cybersecurity best practices and compliance frameworks including ISO 27001, SOC, SSAE, and NIST-aligned standards
• Experience leading data science, AI/ML, and LLM-based solution development
• Demonstrated success in integrating technology operations within existing and acquired businesses
• Exceptional ability to lead cross-functional teams and drive organizational change
• Excellent communication, strategic thinking, and problem-solving skills
• Ability to thrive in a fast-paced, dynamic environment
• Strong written and verbal English communication skills
• We conduct pre-employment drug and background screening

What Is Preferred

• An advanced degree
• Familiarity with energy industry technologies and standards

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*