We are seeking a detail-oriented, customer-focused Billing Representative to support our billing team. This role involves managing billing queues, resolving minor discrepancies, assisting staff and providers with routine billing questions, and supporting smooth clinic operations. This position is ideal for someone with some billing or healthcare office experience who wants to contribute in a fast-paced, team-oriented environment.
Billing Representative Essential Responsibilities (other duties may be assigned) :
- Manage and monitor daily billing queues to ensure timely follow-up
- Respond to incoming billing-related phone calls from patients and providers
- Research and resolve minor billing discrepancies
- Assist with patient account reviews and follow-up on outstanding balances
- Work collaboratively with clinic staff and providers to answer routine billing questions
- Cross-train in clinic administrative tasks as needed
- Escalate complex billing issues to senior staff
- Maintain accurate records of billing communications and activities
- Provide excellent customer service in all interactions
Billing Representative Required Skills and Experience :
High school diploma or equivalent required1+ years of billing or healthcare office experience preferredStrong attention to detail and organizational skillsGood verbal and written communication skillsAbility to manage multiple tasks and prioritize effectivelyComfortable using computer software, including Microsoft Office (Word, Excel, Outlook)Friendly, professional, and customer-service orientedBilling Representative Physical Requirements :
The physical demands described here represent those required to perform essential job functions. Reasonable accommodation may be made for individuals with disabilities. While performing this role, the employee must regularly :
Sit, talk, hear, and use hands to write, type, or operate office equipmentOccasionally reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, and smellPerform repetitive motions, including reaching overhead and typingLift up to 50 pounds occasionally and carry objects weighing up to 25 poundsMaintain peripheral vision, depth perception, and focus adjustmentsBilling Representative Benefits Offered :
Health Insurance (Single & Family plans available)Life InsuranceDisability Insurance401(k) Plan with Company MatchEmployee Discount ProgramPaid Time Off (PTO)Paid HolidaysEqual Opportunity Employer
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