Sr Engineer - Salesforce

Overview

8x8, Inc. (NASDAQ : EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Responsibilities

• Design and implement Salesforce Core, Apttus CPQ, Vlocity (Salesforce Industries), Communications Cloud solutions, including custom applications, OmniScripts, DataRaptors, Integration Procedures, and FlexCards.
• Develop and customize Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce declarative tools.
• Develop CPQ models including Product and Price configurations, Bundles, Rules (Constraint, Validation, Product Attribute), and Approval processes.
• Configure and optimize Vlocity CPQ, product catalog, and order management for industry-specific solutions.
• Configure Salesforce Core functionalities, including custom objects, workflows, validation rules, flows, and process automation.
• Leverage Salesforce declarative tools to create efficient, scalable solutions that align with business needs.
• Customize and integrate Vlocity features to support industry-specific workflows, including quoting, pricing, and order orchestration.
• Design and develop integrations between Salesforce Core, Vlocity, and external systems using APIs, middleware, and Vlocity DataRaptors.
• Ensure seamless data flow across integrated systems, maintaining data accuracy and performance.
• Collaborate with IT teams to troubleshoot and resolve integration challenges.
• Optimize Salesforce Core and Vlocity solutions for performance, scalability, and maintainability.
• Conduct code reviews, performance testing, and debugging to ensure high-quality deliverables.
• Implement best practices for both Vlocity and Salesforce Core development.
• Work closely with business analysts, solution architects, and stakeholders to gather requirements and implement effective solutions.
• Document technical designs, workflows, and solution architectures for both Vlocity and Salesforce Core implementations.
• Provide technical guidance and mentorship to peer developers as needed.
• Conduct unit, integration, and performance testing for all developed solutions.
• Support deployments across multiple environments using CI / CD pipelines and version control systems.
• Troubleshoot and resolve post-deployment issues, ensuring seamless user experience.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience and Qualifications

Compensation and Benefits

The compensation range reflects the Company's good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties / requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and / or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee's role.

Salary Ranges :

$112,875.00 - $251,875.00

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include "Reasonable Accommodation" in the subject line)

Our Job Applicant Privacy Notice can be found here.

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