Orthodontic Treatment Coordinator

Job Description

Job Description

Novus Orthodontics is seeking a treatment coordinator to assist our new patients on their orthodontic journey. This is 4 day week position with a benefit package and bonus program. A great personality is a must! This person will not only carry out their duties in the office, but participate in grassroots marketing opportunities.

About the Role :

The Orthodontic Treatment Coordinator plays a pivotal role in ensuring a seamless patient experience from initial consultation through the completion of orthodontic treatment. This position is responsible for guiding patients and their families through treatment options, financial arrangements, and scheduling, acting as a liaison between patients and clinical staff. The coordinator ensures that all patient inquiries are addressed promptly and that treatment plans are clearly communicated and understood. By managing administrative and financial aspects of care, the coordinator supports the clinical team in delivering efficient and effective orthodontic services. Ultimately, this role contributes significantly to patient satisfaction, treatment adherence, and the overall success of the Greenville Ortho practice.

Minimum Qualifications :

• High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred.
• Previous experience in a dental or orthodontic office setting, particularly in patient coordination or administrative roles.
• Strong understanding of orthodontic terminology, treatment processes, and insurance procedures.
• Proficiency with dental practice management software and standard office productivity tools.
• Excellent communication and interpersonal skills to effectively interact with patients and clinical staff.

Preferred Qualifications :

Responsibilities :

Skills :

The Orthodontic Treatment Coordinator utilizes strong communication skills daily to clearly explain complex treatment plans and financial options to patients, ensuring understanding and comfort. Organizational skills are essential for managing appointment schedules, coordinating with clinical staff, and maintaining accurate patient records. Proficiency with dental software and office technology enables efficient handling of insurance claims, billing, and documentation. Problem-solving skills are frequently applied to address patient concerns and resolve scheduling conflicts. Additionally, interpersonal skills foster a welcoming environment that supports patient retention and positive treatment outcomes.