ITSM / Automation Developer

A client of ours is seeking a skilled ITSM Consultant with deep expertise in Freshservice to lead and support a series of strategic workflow and automation initiatives. This role will focus on optimizing service desk operations across multiple business units, modernizing existing processes, and implementing new modules to enhance service delivery

• Description
• Analyze and document the current Freshservice workspace configuration, including ticketing and workflow structures.
• Collaborate with Facilities and HR teams to design and implement dedicated helpdesk environments with tailored workflows.
• Review and refine the employee onboarding module to improve functionality and user experience.
• Reverse and restructure previous onboarding changes to align with current business needs.
• Implement and configure the Freshservice SaaS Management module.
• Enhance user provisioning workflows, including integration with Entra ID (Azure AD) groups.
• Modernize custom objects and request types to improve manageability and scalability.
• Expand and optimize the software request workflow to include SaaS and Entra group controls.
• Partner with various business units (e.g., Application Development, Enterprise Architecture) to assess and address workflow and ticketing needs.
• Redesign the termination process to improve asset recovery tracking and accountability.
• Audit and clean up outdated workflows and tickets to ensure system efficiency.
• Conduct a comprehensive workflow review to align with modern Freshservice capabilities and best practices.
• Skills

Automation, Freshservice, workflow, Test automation, SaaS, DevOps

• Additional Skills & Qualifications

Looking for an individual with Freshservice automation experience that can come into the environment and hit the ground running.

Preference is for candidate to be local to Grand Rapids Michigan, or close enough to travel there, but open to out national candidate working remotely

• Job Type & Location

This is a Contract position based out of Grand Rapids, MI.

• Pay and Benefits

The pay range for this position is $50.00 - $60.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Grand Rapids,MI.

• Application Deadline

This position is anticipated to close on Nov 8, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.