Admitting Representative - Orthopedic

Patient Service Representative

The Patient Service Representative greets patients and visitors in person or on the telephone; obtains demographic, financial and medical information for registration and identification, coordinates and assists in the completion of all activities relating to patients' finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures. Access to demographic information and limited patient health information related to job function.

The Patient Service Representative monitors and expedites the necessary authorizations and approvals for hospital outpatient services or elective surgeries per the designated insurance carriers.

Department Specific Duties :

• Greets patients in a friendly manner.
• Respects patient confidentiality utilizing HIPPA guidelines.
• Competent in utilizing multiple computer systems (i.e PAS and Nextgen) to input all demographic information provided by the patient.
• Participates in Electronic Medical Records training and demonstrates effective use of knowledge and new skills
• Chart preparation for patients scheduled the following day
• Completely and accurately enters information from the registration forms into the system.
• Verifies that the patient registration forms have been filled out completely and the patient has read and signed all consent forms as required by the hospital.
• Secures relevant patient information upon arrival including insurance cards and driver's license. Imports that information within the EHR.
• Schedules and cancels appointments
• Prepares the patient check in sheets and schedules for the following day
• Documents patient no-shows appointments in the chart and in the EHR system
• Collects payments and co-pays from patients. Completes legible and accurate receipts
• Reconciles all receipts with money (cash / checks / credit card payments) and balances with the provider log sheets.
• Adheres to DRMC Service Standards & ICON Practice Standards
• Pages emergencies and consults for providers in accordance with procedures remaining calm, concise and in a professional manner
• Is responsive to concerns or request from patients, providers and employees
• Follows provider's guidelines for escalating appointments according to the patients' requests or needs, to include urgent add-on appointments for issues such as fracture care or potential complications in care, communicate any concerns or issues with supervisor(s) immediately
• Acts as a "team player" doing whatever task is necessary to assure efficient functioning of office and highest quality care to patients and companies who request our service
• Performs other job duties as needed

Minimum Requirements :

Preferred Requirements :

Job Identification 2503031539. Job Category Finance / Accounting. Degree Level High School Diploma / GED (11 years). Job Schedule Full time. Job Shift Day. Location Desert Regional Medical Center (On-site). Pay Range $24.00 - $24.00 hourly