Practice Assistant II - Per Diem

Medical Administrative Assistant

Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No

Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office.

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record / LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and / or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes / blocking) at more advanced competency level.

Qualifications Must effectively manage encounters and interactions with patients of all ages requiring urgent clinical care, on a walk in basis. Greets patients upon arrival and performs all tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic. Accurately inputs all registration and fiscal database information, including full registration as needed. Operates computer terminal and must be proficient in multiple practice management systems. Answers incoming telephone calls in a timely fashion. Adhere to organizational and departmental service standards related to telephone access in order to ensure that patients, referring physicians, and other customers can easily access the practice by telephone. Appropriately manage all calls, either by working with the customer or by referring the call to the appropriate party. For routine matters, respond directly to customer inquiries without referring the caller elsewhere. This includes responding to inquiries related to the availability of services, insurance accepted, referral requirements, parking, directions, and general information.

Has good understanding of radiology prior authorization process and requirements. Must utilize radiology order entry system to schedule all necessary radiology tests. Assists with maintaining space in an orderly fashion. Assists with maintaining supply levels. Carries out daily start-up and shut-down functions Collects appropriate co-payment, cash receipt and referrals. Performs daily reconciliation. Monitors the waiting room and related patient flow processes to ensure that patients are appropriately served, and communication around any wait time is consistently available. Maintain the waiting area throughout the day to ensure that its appearance meets appropriate customer service and safety standards. Completes all follow up on past day's patient visits by reviewing list of patients seen and obtaining forms / referrals / authorizations and / or other communications indicated or necessary. Performs all check-out functions, including but not limited to scheduling follow-up visits within the facility, as well as appointments in other departments and outside the hospital. Provide patients with all necessary documentation associated with upcoming appointments. Assists with patient transport within the facility, as needed. Supports administrative and clinical staff as needed.

Position will require certification in BLS (Basic Life Support). All other duties as assigned.

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No

Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience office experience 2-3 years required

Knowledge, Skills and Abilities

Excellent interpersonal skills. This position requires a great deal of initial contact with customers' objectives. Superior customer service skills. Expert knowledge of referral management, prior authorizations and insurance parties / eligibility. Experience with cash collection and reconciliation. Excellent organizational skills. Computer literacy / data Entry skills. Ability to prioritize work in a very busy atmosphere. Familiarity in a hospital / ambulatory care setting. Ability to problem-solve independently. Capable to work quickly to resolve or minimize identified problems.- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing / editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Physical Requirements

Remote Type Onsite

Work Location 20 Patriot Place

Scheduled Weekly Hours 0

Employee Type Per Diem

Work Shift Rotating (United States of America)

Pay Range - / Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.